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Personalizing Your Application > Granting Sign In Access to Technical Support

Granting Sign In Access to Technical Support

You can grant permission to a technical support representative to access your Oracle CRM On Demand session. This access might be necessary to allow the technical support representative to troubleshoot a problem.

To grant sign in access to others

1. In the upper-right corner of any page, click the My Setup global link.
2. In the Personal Profile section, click the Personal Profile link.
3. In the Personal Information section, click the Sign In Access link.
4. On the Sign In Access page, enter a date and time range for the period of time you are allowing that person to have access to your session.
5. Save the record.

Note: If you want to terminate sign in access prior to the Access End Date that you specified, and you have already granted access using this feature, enter a new date and time range with dates that are in the past.