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Service and Communications > Communications > Managing Oracle Contact On Demand

Managing Oracle Contact On Demand

To manage Oracle Contact On Demand, perform the following tasks:

• Preparing for Interacting with Customers
• Handling Phone Calls
• Disabling the Communications Toolbar in a Browser Session
• Placing Calls
• Handling Callbacks (Web and Phone)
• Handling Voicemail Messages
• Handling Emails
• Wrapping Up Communication Activities
• Reviewing Your Statistics
• Viewing Interaction Histories
• Monitoring Agents

NOTE: Company administrators can customize Oracle CRM On Demand in a variety of ways, such as changing the names for record types, fields, and options in lists. So, the information you see might differ from the standard information described in the online help.

Also, depending on the access level that you have, you might not be able to perform all procedures described in the preceding list.