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Escalating Service RequestsYou can escalate a service request so that it stands out as an urgent matter. To escalate a service request
Your company policy determines what actions are taken when a service request is escalated. For example, your company administrator might define a workflow rule that sends an email or generates a task when a service request is escalated. You can create a filtered list to show all escalated service requests to which you have access. |
Published 8/22/2016 | Copyright © 2005, 2016, Oracle. All rights reserved. Legal Notices. |