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Administering Oracle CRM On Demand > Company Administration > Company Audit > Reviewing Your Company's Pending and Sent Emails

Reviewing Your Company's Pending and Sent Emails

The Email Monitor page displays the following information:

• Email Monitor Summary. Displays the number of pending emails from Oracle CRM On Demand.
• Outbox. Displays specific details pertaining to emails waiting to be sent from Oracle CRM On Demand.
• Sent Items. Displays specific information pertaining to emails already sent from Oracle CRM On Demand. Sent email items that are older than 30 days are continuously purged from Oracle CRM On Demand. You can use Alpha search to locate a sent email.

Before you begin. To perform this procedure, your role must include the Access Master Audit Trail and Admin Configuration Audit privilege.

To review pending and sent email from Oracle CRM On Demand

1. In the upper-right corner of any page, click the Admin global link.
2. In the Company Administration section, click the Company Administration link.
3. In the Company Audit section, click the Email Monitor link.

   The Outbox and Sent Items sections display the following values:

   • Type. This column displays one of the following values:
     • Customer. An email sent by the user to a customer.
     • Operations. An email sent by Oracle CRM On Demand to Oracle CRM On Demand Customer Care.
     • Service. An email sent by Oracle CRM On Demand to a customer.
   • Status. This column displays one of the following values:
     • Queued. The email request has not been processed yet.
     • In Progress. The email is being processed. Oracle CRM On Demand attempts to send an email 3 times. If on the third attempt the email fails to send, the status changes to Error.
     • Sent. The email has been successfully sent.
     • Error. The email request did not complete because an error occurred.
   • From. The name of the person or company from whom the email was sent.
   • Sent. The date and timestamp the email was sent.
   • To. The email addresses of all the recipients to whom the email was sent.
   • Initiated By. The login ID of the user who initiated the email.
   • Subject. The subject of the email.

For more information about the audit trail, see Customizing the Audit Trail.