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Getting Started > Working with Records > Viewing Audit Trails for Records

Viewing Audit Trails for Records

On record types that support audit trails, you can view the audit trail that tracks the changes made to the audited fields on a record.

Depending on how your company administrator configures the audit trail for the record type, the audit trail can also show the following:

• An entry for the creation of the record
• If the record has been deleted or restored, an entry for each of these actions

  NOTE: If a record has been deleted but has not been restored, the record itself is no longer accessible, so you cannot view the details of the delete action in the related audit trail information. However, there is an entry for the delete action in the company-wide Master Audit Trail. If the record is later restored, there is an entry for the delete action and an entry for the restore action in the company-wide Master Audit Trail and in the audit trail information on the record. To view the company-wide Master Audit Trail, you must have the Access Master Audit Trail and Admin Configuration Audit privilege in your user role.

For changes to records, the audit trail shows the old and new values in a field, as well as the timestamp and the name of the user who made the change to the field. Your company administrator determines which fields, if any, are audited. For information about the record types that support audit trails, and a list of the fields that are audited by default, see Customizing the Audit Trail.

Before you begin. To enable you to view the audit trail for a record type, your company administrator must make sure that the page layouts for your role are configured to include the Audit Trail related item on the Detail page layout for the parent record type. Your company administrator must also give you read-only access to the Audit Trail related item on the parent record type. If the Audit Trail related item is still not visible on your record Detail page after the company administrator has completed the configuration, click the Edit Layout link on the record Detail page, and add the Audit Trail as a related information section. For more information on editing your Detail page layouts, see Changing Your Detail Page Layout.

NOTE: The Invitee record type is a child record type of the Event record type. To enable you to view the audit trail for invitee records, your administrator must configure the Invitee page layout to include the Audit Trail related information section through the Application Customization pages for the Event record type. To allow you to view the audit trail for invitee records, your administrator must give you read-only access to the Invitee Audit Trail related item for the Event parent record type.

To view the audit trail for a record

• On the record Detail page, scroll down to the Audit Trail related information section.

  Each row shows the date on which the record was updated and who made the update. The new and old values in the changed audited field are also shown.

  NOTE: Each audit trail record of a change shows the details of one change to only one field. The audit trail records of changes are shown only for the audited fields. So, if a user saves a record after changing two fields, but only one of those fields is audited, then an audit trail record is shown for the change to the audited field only. The details of the change to the other field are not shown.