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Administering Oracle CRM On Demand > Business Process Management > Workflow Monitors > Workflow Error Monitor

Workflow Error Monitor

If an instance of a post-event workflow action fails, then information about the failure is recorded in the Workflow Error Monitor. Post-event workflow actions are workflow actions that occur after the event that triggered the workflow rule has been successfully completed. If the workflow rule has one of the following trigger events, then all of the workflow actions for the workflow rule are post-event workflow actions:

• After Association with Parent
• After Dissociation from Parent
• When Modified Record Saved
• When New Record Saved
• When Record Is Restored
• When Records Are Merged

You can use the information provided in the Workflow Error Monitor to help you to understand why an instance of a post-event workflow action failed. If necessary, you can access the details of a workflow rule from the Workflow Error Monitor, so that you can correct any errors in the configuration of the workflow action. Details of the failed instances of post-event workflow actions are retained in the Workflow Error Monitor for 30 days or until you delete them, whichever comes first.

The Workflow Error Monitor does not show information about failed instances of workflow actions for workflow rules on which the trigger event is one of the following:

• Before Modified Record Saved
• Before Record Is Deleted

The workflow actions for these workflow rules are configured to occur before the event that triggers the rule is completed. If an instance of such a workflow action fails, then the failure is reported as follows:

• If the workflow rule was triggered by a user interaction, then the failure of the workflow action is reported to the user whose action triggered the workflow rule. The failure is displayed as an error message or reported in the log file.
• If the workflow rule was triggered by a Web service, then the failure of the workflow action is reported in the response to the Web service.

NOTE: The failure of a workflow action does not prevent the action that triggered the workflow rule from being completed successfully.

For information about using the Workflow Error Monitor, see the following topics:

• Viewing Error Instances in the Workflow Error Monitor
• Deleting Error Instances from the Workflow Error Monitor
• Workflow Error Instance Fields