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Solutions Reporting Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeIn this subject area, you can analyse solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyse important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions. Relationship TypeMany-to-Many DimensionsThis subject area has the following dimensions:
Optimised Custom FieldsThis subject area has custom fields that are optimised to reduce the query time when they are used in filters. Optimised custom fields are in folders where the name ends with Optimised Custom Fields or Optimised Custom Metrics, such as Account Optimised Custom Fields and Opportunity Optimised Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT or NUM, are available as metrics in the optimised custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area. The following record types have optimised custom fields and metrics coverage in Oracle CRM On Demand Answers and one or more of these record types might be present as dimensions or facts in this subject area:
MetricsThe complete list of metrics for this subject area is as follows:
Usage NotesThe Product Category dimension is an independent dimension, not driven through product as are other subject areas. This is specifically done to match the special behaviour of the Solutions user interface where a product category can be assigned to a solution without a product value. The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level. |
Published October 2016 | Copyright © 2005, 2016, Oracle. All rights reserved. Legal Notices. |