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Call Activity History Analytic Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeThe Call Activity History subject area enables sales managers and sales representatives to analyse call activity data by account, contact, activity, owner, product, product category, and date. Unlike the Activity History subject area, the Call Activity History subject area’s metrics are based on the Life Sciences record types related to the activity including: Products Detailed, Samples Dropped, Sample Requests, Sample Request Items, and Promotional Items Dropped. This means that activities that do not have records for one or more of these related child record types cannot be reported on using this subject area. You can use the Product Category dimension to summarise call activity metrics for different levels of a product hierarchy, such as brand, submarket, and market. Relationship TypeSimple Optimised Custom FieldsThis subject area has custom fields that are optimised to reduce the query time when they are used in filters. Optimised custom fields are in folders where the name ends with Optimised Custom Fields or Optimised Custom Metrics, such as Account Optimised Custom Fields and Opportunity Optimised Custom Metrics. Numeric custom fields, such as those with a type of CUR, INT or NUM, are available as metrics in the optimised custom metrics folder, if the record type is the driving object in a specific subject area. For example, the Account record type is the driving object in the Account History subject area. The following record types have optimised custom fields and metrics coverage in Oracle CRM On Demand Answers and one or more of these record types might be present as dimensions or facts in this subject area:
This subject area has fields that are optimised for reducing the query time when they are used in filters. Optimised fields end with the words Code or UTC. For example, the Account dimension has an Account Type field. There is also an Account Type Code field, which is the optimised version of the Account Type field. Similarly, there is an Indexed Date UTC field, which is the optimised version of the Indexed Date field. Using the optimised field in the filter generates faster queries. This method is faster than using the standard field. For information on using optimised filtering fields, see Using Optimised Filtering Fields. The following dimensions in this subject area have optimised filtering fields:
DimensionsThis subject area has the following dimensions:
MetricsThe complete list of metrics for this subject area is as follows:
Usage NotesThe Account and Contact dimensions include a Book hierarchy, which enables you to analyse metrics and related attributes at any level. You can report on attendee call, account call, and professional call records and their associated metrics. The Number (#) of Contacts shows the quantity of distinct primary contacts, not all the contacts associated with the call. |
Published October 2016 | Copyright © 2005, 2016, Oracle. All rights reserved. Legal Notices. |