3000000000000800 – Server Sync network error

Alarm Type: TPD

Description: This alarm is generated by the MPS syscheck software package and is not part of the TPD distribution.

Description:

Note: If these three alarms exist, the probable cause is a failed mate server.

3000000000000200-Server Eagle Network A Error
3000000000000400-Server Eagle Network B Error
3000000000000800-Server Sync Network Error

This alarm indicates that the eth03 connection between the two servers is not functioning properly. The eth03 connection provides a network path over which the servers synchronize data with one another. The eth03 interface is the 2nd from the bottom ethernet port on the rear of the server.

Note: The sync interface uses eth03 and goes through switch B. All pairs are required.

Severity: Major

OID: 1.3.6.1.4.1.323.5.3.18.3.1.2.12

Alarm ID: TKSPLATMA123000000000000800

Recovery

Verify that both servers are booted up by ensuring that the POWER LEDs on both servers are illuminated green.

Perform the following substeps to verify that the network configuration is correct.

Enter option 1, Display Configuration, from the ELAP Configuration Menu.

/-----ELAP Configuration Menu----------\
/----------------------------------------\
|  1 | Display Configuration             |
|----|-----------------------------------|
|  2 | Configure Network Interfaces Menu |
|----|-----------------------------------|
|  3 | Set Time Zone                     |
|----|-----------------------------------|
|  4 | Exchange Secure Shell Keys        |
|----|-----------------------------------|
|  5 | Change Password                   |
|----|-----------------------------------|
|  6 | Platform Menu                     |
|----|-----------------------------------|
|  7 | Configure NTP Server              |
|----|-----------------------------------|
|  8 | Mate Disaster Recovery            |
|----|-----------------------------------|
|  e | Exit                              |
\----------------------------------------/
Enter Choice:  1

Output similar to the following is displayed. The network configuration information related to the Sync Network is highlighted in bold.

MPS Side A:  hostname: bahamas-a  hostid: a8c0ca3d
             Platform Version: 2.0.2-4.0.0_50.26.0
             Software Version: ELAP 1.0.1-4.0.0_50.31.0
             Wed Sep  7 15:05:55 EDT 2005
ELAP A Provisioning Network IP Address = 192.168.61.202
ELAP B Provisioning Network IP Address = 192.168.61.203
Provisioning Network Netmask           = 255.255.255.0
Provisioning Network Default Router    = 192.168.61.250
ELAP A Backup Prov Network IP Address  = Not configured
ELAP B Backup Prov Network IP Address  = Not configured
Backup Prov Network Netmask            = Not configured
Backup Prov Network Default Router     = Not configured
ELAP A Sync Network Address = 192.168.2.100
ELAP B Sync Network Address = 192.168.2.200
ELAP A Main DSM Network Address        = 192.168.120.100
ELAP B Main DSM Network Address        = 192.168.120.200
ELAP A Backup DSM Network Address      = 192.168.121.100
ELAP B Backup DSM Network Address      = 192.168.121.200
ELAP A HTTP Port                       = 80
ELAP B HTTP Port                       = 80
ELAP A HTTP SuExec Port                = 8001
ELAP B HTTP SuExec Port                = 8001
ELAP A Banner Connection Port          = 8473
ELAP B Banner Connection Port          = 8473
ELAP A Static NAT Address              = Not configured
ELAP B Static NAT Address              = Not configured
ELAP A LSMS Connection Port            = 7483
ELAP B LSMS Connection Port            = 7483
ELAP A EBDA Connection Port            = 1030
ELAP B EBDA Connection Port            = 1030
Time Zone                              = America/New_York

Press return to continue...

Verify that the Sync Network IP address for the server reporting this alarm is correct.

If configuration changes are needed, refer to ELAP Administration and LNP Feature Activation.

If the problem persists, contact My Oracle Support (MOS).