19820 - Communication Agent Routed Service Unavailable
Alarm Group:
CAF
Description:
This alarm indicates that all connections of all connection groups associated with a Routed Service are unavailable. This generally occurs when far-end servers have been removed from service by maintenance actions. This can also occur if all of the Routed Service’s connections have been either disabled or blocked.
Severity:
Major
Instance:
<RoutedServiceName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFRSUnavailNotify
Recovery:
Use Main Menu > Communication Agent > Maintenance > Routed Service Status to view the connection groups and connections associated with the Routed Service.
Use Main Menu > Communication Agent > Maintenance > Connection Status to view the the reasons why connections are unavailable.
Use Main Menu > Status & Manage > Server to confirm that the far-end servers have an application state of enabled, and that their subsystems are operating normally.
It is possible that this alarm results from conditions at the far-end servers connected to the server that asserted this alarm.