Troubleshooting a Failed Installation

If the installer fails, you can use its console output and log files to determine why.

The installer's console output specifies the steps it performed and whether each passed or failed. For failed steps, the output indicates the cause of the failure. If a step failed on one or more specific servers, the output will also list the hostnames of those servers. For example:

[Installer] Error! Fail to copy Data Processing package to servers: <hostname1, hostname2>

You can then check the log files on those servers for more information about the failure. The installer's log files are located on each server in the directory defined by TEMP_FOLDER_PATH.

Once you determine what caused the failure, you can fix it and rerun the installer.