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Using Oracle® Compute Cloud Service - Dedicated Compute Capacity - SPARC Model 300

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Updated: April 2018

Create a Service Request

Before You Begin

If you have not already configured your Oracle Support login profile for this service, you will need to do so before you can open a Service Request from My Oracle Support. See Update Your Oracle Support Profile for more information.

  1. Access My Oracle Support at (https://support.oracle.com).
  2. Sign in to My Oracle Support using your Oracle login.
  3. Click Create SR on the Service Requests tab.
  4. Under "What is the Problem," complete the Problem Summary and Problem Description fields.

    For example, if one of your instances has failed, you might provide the name of the failed instance that needs to be reinstalled and describe what caused the failure.

  5. Under "Where is the Problem," select the Cloud tab and provide the following information:
    • In the Service Type field, specify Oracle SPARC Compute Service.

    • In the remaining fields, specify the values for the relevant service.

  6. Click Next at the top right side of the window.
  7. Complete the required fields for each category and click Next until you have provided all required information.

    For more information, see Step 5: Learn About Opening Service Requests and Cloud Support Help: Service Requests.

  8. After you have provided all required information, click Submit.

    You can monitor your Service Request from the Service Requests tab on the My Oracle Support dashboard tab.