Some of the tasks you might typically perform yourself in an on-premise data center must be performed by Oracle Support for this service. For example, you must file a Service Request (SR) so Oracle Support can perform the following actions for you:
Set up a secure VPN connection from your data center to the Model 300 service.
Set up NAT routing for public IP addresses.
Recover or reinstall instances.
Refer to these topics for information about opening an SR: