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Using Oracle® Compute Cloud Service - Dedicated Compute Capacity - SPARC Model 300

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Updated: April 2018

Step 5: Learn About Opening Service Requests

Some of the tasks you might typically perform yourself in an on-premise data center must be performed by Oracle Support for this service. For example, you must file a Service Request (SR) so Oracle Support can perform the following actions for you:

  • Set up a secure VPN connection from your data center to the Model 300 service.

  • Set up NAT routing for public IP addresses.

  • Recover or reinstall instances.

Refer to these topics for information about opening an SR: