Before You Begin
If you have not already configured your Oracle Support login profile for this service, you will need to do so before you can open a Service Request from My Oracle Support. To update your profile, you will need your Customer Service Identifier (CSI) number, which you can find in the Welcome Letter you received when Oracle established your service.
Your Customer Service Identifier (CSI) number was provided in the Welcome Letter you received from Oracle under the heading "HOW TO ACCESS MY ORACLE SUPPORT."
Within 24 hours, you will receive email from Oracle notifying you that the SI has been added to your profile. The next time you log in to My Oracle Support, you will see the Create SR button on the Service Requests tab when you log in to My Oracle Support.