Stop/ Unblock Cheque

Cheques are physical instruments used for making payments; it is likely that user might want to block payment in case of theft or misplace the cheque issued to the payee. Hence it is critical to provide an option to stop such cheques so that they cannot be being utilized for making payment or cannot be misused.

Stop/ Unblock cheque feature allows customer to stop a cheque issued for making payment. User can specify the cheque number and initiate a stop payment. The user will have to select the account number while specifying the cheque number. The cheque number entered will be validated against the account number selected. This is an online request and cheque status will be changed to stop. User can specify the reason while stopping the cheque.

User can also specify the cheque range to stop complete cheque series. Then user can initiate block request for complete cheque series in case cheque book has been lost or misplaced by the user. User can specify the reason while stopping the cheque series.

Users can unblock already blocked/ stopped cheque by specifying the cheque number or cheque series through online channels. It is an online transaction and on initiating the unblock transaction, cheques status will be immediately changed to unblocked. Unblocked cheques can be used for making cheque payments.

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Accounts Dashboard > Account Details > Stop /Unblock Cheque

ClosedField Description

Field Name

Description

Customer Name

Name of the primary account holder in the account.

Account Number

Current and savings account number in masked format.

Select Action

The action to be taken on cheque that is whether to stop or unblock the cheque.

The options are:

  • Stop
  • Unblock

Specify Reason

The reason for stopping the cheque payment.

This field appears if you select the Stop option.

Give Cheque Details

Select the cheque either to stop single cheque or cheque range.

The options are:

  • Number
  • Range

Cheque Number

Cheque number of the cheque to be blocked.

This field appears if you select the Number option.

From

Start number of the cheque range to be blocked.

This field appears if you select the Range option.

To

End number of the cheque range to be blocked.

This field appears if you select the Range option.

To stop or unblock cheque:

  1. In the Select Action field, select the appropriate option.
  2. If you select the Stop option:
  3. In the Specify Reason list, enter the reason to stop or unblock the cheque.
  4. If you select the Unblock option:
  5. Go to step 2.
  6. In the Give Cheque Details field, select the appropriate option:
  7. If you select the Number option:
  8. In the Cheque Number field, enter the cheque number.
  9. If you select the Range option:
  10. In the From field, enter the cheque start number.
  11. In the To field, enter the cheque end number.
  12. Click Submit.
  13. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Cancel to cancel the transaction.
  14. The success message of stopping/ unblocking the check along with the service request number appears. Click Done to complete the transaction.

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