Table of Contents
1. Navigation
1.1 Audience
1.2 Conventions Used
1.3 Logging In
1.4 Template and Navigation
1.4.1 Home Screen
1.4.2 Screens
1.5 Common Operations
1.5.1 Basic Operations
1.5.2 Basic Actions
1.5.3 Personalization Options
1.6 Keyboard Compatibility
1.6.1 Keyboard Compatibility
1.7 Tool Tips
1.8 Accessibility
1.8.1 Understanding Accessibility
1.8.2 Application Accessibility Preferences
1.8.3 Other Accessibility Considerations
1.8.4 Setting up Accessibility Preferences
2. Search Function
2.1 Search Criteria
2.2 Searching for an Application
2.2.1 Search/Task tab
2.2.2 Quick Search section
2.3 Searching for an Account and Customer
2.3.1 Quick Search section
2.3.2 Search Using Customer Details
2.3.3 Search Using Account Details
2.3.4 Search Using Business Details
3. Dashboards
3.1 Introduction
3.2 Dashboards
3.3 User Productivity
3.3.1 Viewing the Customer Service/Collection tasks
3.4 System Monitor
3.4.1 Monitoring Batch Jobs
3.4.2 Monitoring Jobs
3.4.3 Monitoring Services
3.4.4 Data Server Log Files
3.4.5 Parked Transactions
3.4.6 Monitoring Users
3.5 Producer Analysis
3.6 Process Files
3.6.1 Incoming Process File
3.6.2 Outgoing Process File
4. Customer Service
4.1 Introduction
4.1.1 Quick Search section
4.2 Customer Service screen
4.3 Customer Service screen’s Summary tab
4.4 Customer Service screen’s Customer Service tab
4.4.1 Call Activities sub tab
4.4.2 Maintenance sub tab
4.4.3 Comments sub tab
4.4.4 Promises sub tab
4.4.5 Checklists sub tab
4.4.6 Tracking Attributes sub tab
4.4.7 Field Investigation Sub Tab
4.4.8 References sub tab
4.4.9 Correspondence sub tab
4.4.10 Letters sub tab
4.4.11 Document Tracking sub tab
4.4.12 Scenario Analysis sub tab
4.4.13 Access History
4.5 Customer Service screen’s Account Details tab
4.5.1 Account Details sub tab
4.5.2 Statements sub tab
4.5.3 Rate Schedule sub tab
4.5.4 Insurances sub tab
4.5.5 Condition Details sub tab
4.5.6 Securitization Sub Tab
4.5.7 Contract Information sub tab
4.5.8 Escrow sub tab
4.6 Customer Service screen’s Customer Details tab
4.6.1 Customer sub tab
4.6.2 Business sub tab
4.7 Customer Service screen’s Transaction History tab
4.7.1 Balances sub tab
4.7.2 Transactions sub tab
4.7.3 Sale Transfer Transactions
4.7.4 Payment Rating sub tab
4.7.5 Due Date History sub tab
4.7.6 Repayment Schedule sub tab
4.7.7 Work Order sub tab
4.8 Customer Service screen’s Pmt Modes tab
4.8.1 ACH sub tab
4.8.2 Coupon sub tab
4.8.3 Post Dated Checks sub tab
4.8.4 Payment Arrangement sub tab
4.9 Customer Service screen’s Bankruptcy tab
4.9.1 Call Activities sub tab
4.9.2 Comments sub tab
4.9.3 Due Date History sub tab
4.10 Customer Service screen’s Repo/Foreclosure tab
4.10.1 Repossession sub tab
4.10.2 Foreclosure sub tab
4.10.3 Analysis sub tab
4.10.4 Call Activities sub tab
4.10.5 Comments sub tab
4.10.6 Due Date History sub tab
4.11 Customer Service screen’s Deficiency tab
4.11.1 Call Activities sub tab
4.11.2 Comments sub tab
4.11.3 Due Date History sub tab
4.12 Customer Service screen’s Collateral tab
4.12.1 Valuation sub tab
4.12.2 Tracking sub tab
4.12.3 Seller sub tab
4.13 Customer Service screen’s Bureau tab
4.14 Customer Service screen’s Cross/Up Sell Activities tab
4.14.1 Edit Cross/Up Sell Activity
4.14.2 Create Simple Application
4.14.3 Close Opportunity
4.15 Customer Service screen’s External Interfaces tab
4.15.1 Accept or Reject Bankruptcy Details
4.16 Review Request
4.16.1 Review Requests Tab
4.17 Queue Assignment
4.17.1 Using Queue Search
4.17.2 Queues & Queue Assignment details
4.17.3 Reassign Users in Queue
5. Securitization
5.1 Pool Inquiry
5.1.1 Pool Transactions
5.1.2 Pool Accounts
5.1.3 Product
5.1.4 Status
5.1.5 Rate
5.1.6 Delinquency
5.1.7 Term
5.2 Pool Creation
6. Transaction Authorization
6.1 Transaction Authorization screen
6.2 Authorization History tab
6.3 Review Request Tab
6.4 Review Request
6.4.1 Review Requests Tab
7. Post Dated Cheques (PDC) Management
7.1 PDC Entry Tab
7.2 PDC Maintenance Tab
7.3 Search Tab
8. Escrow Transactions
8.1 Escrow Transaction
8.1.1 Reprocessing an Analysis Batch with Error Status
8.2 Analysis Group Tab
8.2.1 Viewing Analysis Group tab
8.2.2 Approving the Analysis
8.2.3 Cancelling the Analysis
8.2.4 Reanalysing the Escrow Analysis
8.2.5 Deleting the Analysis
8.3 Accounts Tab
8.4 Escrow Disbursement Entry Tab
8.4.1 Viewing Open batches
8.4.2 Viewing All Batches
8.4.3 Locating a batch with an Error
8.4.4 Validating and Posting Batches
8.4.5 Holding an Escrow Disbursement Batch
8.4.6 Opening/Removing Hold on an Escrow Disbursement batch
8.4.7 Cancelling an escrow disbursement batch
8.5 Escrow Disbursement Maintenance Tab
8.5.1 Cancelling the Disbursement Maintenance
8.5.2 Viewing Cancelled Escrow Disbursement on the AP Requisition screen
8.6 Search Tab
9. Account Documents
9.1 Introduction
9.2 Account Document screen
9.2.1 Attaching a Document to an Account from a server
9.2.2 Attaching a Document to an Account from a Client Machine
9.2.3 Copying a Document
9.2.4 Moving a Document
9.2.5 Viewing a Document Attached to an Account
9.3 Document Tracking section
9.3.1 Locating an Account Document
9.3.2 Viewing a Document Attached to an Account
10. Collateral Management
10.1 Collateral Tab
10.1.1 Valuations Sub Tab
10.1.2 Tracking Sub Tab
10.1.3 Status History Sub Tab
10.1.4 Asset Relation Sub Tab
10.1.5 Audit Sub Tab
10.2 Search Tab
11. Tools
11.1 Loan Calculator
11.1.1 Parameters
11.1.2 Repayment Options
11.1.3 Amortization Schedule
11.1.4 Printing a Quote
11.1.5 Copy Calculation to Contract or Decision tab
11.2 Vehicle Evaluator
11.2.1 Attributes Tab
12. Oracle Financial Services Lending and Leasing Reports
12.1 Accounts Payable Log By Customer
12.2 Accounts Payable Log By Producer
12.3 Accounts Payable Log By Third Party
12.4 Accounts Payable Log By Vendor
12.5 GL Posting Log
12.6 Pool Txns Log By GL Post Dt
12.7 Producer Monetary Txns Log By GL Post DT
12.8 Producer Statement
12.9 Account Wise PDC List
12.10 Payment Posting (Daily Cash) Log
12.11 PDC Payslip
12.12 Pending PDC List
12.13 Pool Defaults
12.14 Pool Delinquency
12.15 Pool Liquidated Contracts
12.16 Pool Monthly Activity
12.17 Pool Payoffs
12.18 Pool Recovery
12.19 Pool Repurchased Accounts
12.20 Vendor - Invoice Log
12.21 Vendor - Work Order Log
12.22 Payment Receipt
12.23 Account Wise Payment Receipt
12.24 Account Payable (Servicing)
12.25 WorkList/Queue Log Summary
12.26 Payment Error Log
12.27 Payment Error Log by Suspense Amount
12.28 Amortized Txns Log By GL Post Dt - Loan
12.29 Monetary Txns Log By GL Post Dt - Loan
12.30 Payment Allocations Log By GL Post Dt - Loan
12.31 Advance Posting Error Log Desc Loan
12.32 Advance Posting Log Loan
12.33 Excess Payments (Refund) Log Loan
12.34 Payment Allocations Log Loan
12.35 Payment History Loan
12.36 Scheduled For Chargeoff Accounts Log Loan
12.37 Scheduled for Termination Accounts Log Loan
12.38 Trial Balance Loan
12.39 Loan Boarding Report
12.40 New Loan Upload - Edits
12.41 Charge Off Accounts Log - Loan
13. Producer
13.1 Producer Details
13.1.1 Payment Details
13.1.2 Compensation Plan
13.1.3 Subvention
13.1.4 Transactions
13.1.5 Holdback/Loss Reserve
13.1.6 Tracking Attributes
13.1.7 Contacts
13.1.8 Comments
13.1.9 Summary
13.1.10 Title Status Summary
14. Vendors
14.1 Vendors Screen
14.1.1 Vendors tab
14.1.2 Assignment Allocation
14.1.3 Work Orders Tab
14.1.4 Follow-up Tab
14.1.5 Invoices Tab
15. Batch Transactions
15.1 Introduction
15.2 Advances
15.2.1 Advance Entry Tab
15.2.2 Advance Maintenance Tab
15.2.3 Search Tab
15.3 Payments
15.3.1 Lockbox Payments
15.3.2 ACH Payments
15.3.3 Bulk Upload of Payment Transactions
15.3.4 Manual Entry
15.3.5 Payments Entry Tab
15.3.6 Payment Maintenance Tab
15.3.7 Outbound Customer Extracts To Payment Agencies Batch
15.3.8 Search Tab
15.4 Fees
15.4.1 Fees Tab
15.5 Search screen
16. Interface
16.1 Introduction
16.2 AP Transactions
16.3 GL Transactions
16.3.1 Company tab
16.3.2 Account tab
16.4 Account Conversion
16.4.1 Conversion of Account screen
16.4.2 Applicants Sub Tab
16.4.3 Decision Tab
16.4.4 Contract Tab
16.4.5 Collateral Tab
16.4.6 Account Details Tab
16.4.7 Account Details’ Sub Tabs
16.4.8 Comment Tab
16.4.9 Verification Tab
16.4.10 Calculator Tab
16.4.11 Search Tab
Appendix A: Transaction Parameters
A.1 Monetary Transactions
A.1.1 Servicing Expenses
A.1.2 Late Charges
A.1.3 Nonsufficient Fund Fees
A.1.4 Repossession Expenses
A.1.5 Bankruptcy Expenses
A.1.6 Phone Pay Fees
A.1.7 Financed Insurances
A.1.8 Index/Margin Rates
A.1.9 Payoff Quotes
A.1.10 Account Paidoff
A.1.11 Account Charge Off
A.1.12 Account Closure
A.1.13 Advance (Principal) Balance
A.1.14 Interest
A.1.15 Interest Accrual
A.1.16 Active Military Duty
A.1.17 Due Date Change
A.1.18 Payment Refund Transaction
A.1.19 Extensions
A.1.20 Payment Amount
A.1.21 Prepayment Penalty
A.1.22 Escrow Payment
A.1.23 Escrow balance refund
A.1.24 Pay Off Quote Fee
A.1.25 Nonperforming Accounts
A.1.26 Convert a Precomputed (PC) Loan into a Simple Interest (SI) Loan
A.2 Nonmonetary Transactions
A.2.1 Customer Name Maintenance
A.2.2 Customer Details Maintenance
A.2.3 Skipped Customers
A.2.4 Mark Customer as Deceased
A.2.5 Privacy Opt-Out Indicator
A.2.6 Correspondence (stopping)
A.2.7 Financed Insurance (modifying)
A.2.8 ACH Maintenance
A.2.9 Stop an ACH
A.2.10 Statement Reprinting (batch only)
A.2.11 Add ACH Bank
A.2.12 Post Dated Checks
A.2.13 Coupon Book Maintenance (batch only)
A.2.14 Extended Service Contract (ESC)
A.2.15 Insurance Maintenance
A.2.16 Escrow Information and Maintenance
A.2.17 Escrow Analysis Disbursements
A.2.18 Insurance Payment Maintenance
A.2.19 Adjust Dealer Compensation
A.2.20 Add / Modify Account Contact References
A.2.21 Account Statement Preference Mode
A.2.22 Cure Letter Date Maintenance
A.2.23 Recourse Details Maintenance
A.2.24 Sub Unit Account Transfer
A.3 Processing SCRA
A.3.1 Setting up Interest Rate for SCRA
A.4 Black Book Interface
Appendix B: Payment Amount Conversions
Appendix C: Generic Recovery Interface (GRI)
C.1 Introduction
C.1.1 Pre-requisites
C.2 Create Case
C.3 Update Case
C.4 Case Comments
C.5 Hold Case
C.6 Reopen Case
C.7 Reassign Case
C.8 Close Case
C.9 Case Updates Received via FireHose WebService
C.10 Case Repossession
C.11 Case Invoice