The Reports page provides a Standard set of reports that can be run from the Report List page. If you need other reports, you can create new external reports and set permissions to make them available to specific users. To do this, you follow these general steps: 

1. Using any tool of your choice, create a report that connects to the Knowledge Center database and retrieves the information.
    
2. Save the report in a format that can be viewed in a browser and copy it to a Web server so that it has a URL.
    
3. In Reports, create an External Report link for the report.
    
4. In Reports, set the user permissions for the new external report.

Note: External reports also support long text (more than 255 characters) fields or multiple select fields, unlike the available standard reports.

New external reports are added at the server level, therefore, you must have System Administrator permission to create and edit external reports. In a multiple workgroup environment, these reports are available to System Administrators in all workgroups. Managers may view the list of external reports in their workgroup only and run them. Users with reporting permission can run external reports in the workgroup that have been assigned to them.

Note: See User Properties in the Manage Users chapter in the User and Content Manager guide for more information about assigning permission for reports.

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