Server Name: You can label the server with a user-friendly name up to 50 characters in length. The server name appears in the login dialog box when you publish to Knowledge Center in the Developer and in the User Import Utility.
Server URL: This displays the link used in publishing content from the Developer to Knowledge Center.
User count: This field displays the total number of users created in all workgroups on the server.
Users Have Permission to
With the following options, you can control the links that appear in the Knowledge Center as well as some user permissions.
Create Accounts: The New User option appears on the login page, allowing users to create their own accounts.
Modify profiles: (available in Professional edition only): The User Profile link is available in the Knowledge Center, allowing users to change their first and last names, their email address, their password, and their default language.
Save Last Login: The Save My Username and Password option appears on the login page, allowing users to select this option to bypass the login page the next time they log in.
Change their Password: The User Profile link appears in the Knowledge Center, allowing users to change their passwords. It only affects existing accounts. If this option is disabled, passwords must be changed in Manager.
Have blank passwords: Allows users to log in without a password. A password is not required when a user account is created.
Access help files (available in Professional edition only): The Help link appears in the Knowledge Center. Allows users to access help; you may want to disable this option if the Knowledge Center is customized, to prevent users from being confused by inconsistent terminology.
Use Knowledge Paths (available in Professional edition only): The Knowledge Paths link appears in the Knowledge Center, allowing users to access and enroll in Knowledge Paths.
Use Player: The Player link appears in the Knowledge Center, allowing users to launch content directly in the Player without enrolling in Knowledge Paths.
Use Notebook (available in Professional edition only): The Notebook link appears in the Knowledge Center. Users can take notes and bookmark sections as they work.
Use Search (available in Professional edition only): The Search link appears on the Knowledge Center. Users can locate content containing the search criteria they specify. The Search options are available only when the Use Knowledge Paths link is selected.
Search all published content (available in Professional edition only): By default, users can only search content in the Knowledge Paths in which they are enrolled. Select this option to allow users to search all of the published content on the server.
Email Options
You can set up Knowledge Center so that when a user or expert posts an item in the Knowledge Center, the user or expert receives notification of the posting in an email message. Knowledge Center itself does not have the capability to send e-mails, so you must use the following options to set up a connection to the server:
Server E-mail: The email address through which messages from the system are sent. Enter an email address for the server if you want the Forgot your password? link to appear on the login page, or if you want the server to send messages when questions and answers are posted in Expert Advice.
The sender of the email is the address typed in the Server email field. Therefore, if the Server email field contains administrator@xyz.com, users and experts receive messages from this address when questions and answers are posted. Likewise, if a user forgets his/her password, the user receives an email message from administrator@xyz.com containing a link to a page where his/her password can be changed.
SMTP Server Name: The IP address or server name of the SMTP server. This can be either http: or https:. You can use any SMTP server, whether it is local or on the Internet.
Server Port: The SMTP port number. The default is 25.
Username: If you are using authenticated SMTP, enter a valid username for the SMTP server. If you are not using authenticated SMTP, this field can be blank.
Password: If you are using authenticated SMTP, enter a valid password for the SMTP server. If you are not using authenticated SMTP, this field can be blank.
Enable SSL: If you are using a secure web site (https:), choose this option.
Miscellaneous Options
There are several general options you can set for the server. If you have the Standard version installed, be aware that the only available option is Enforce Minimum Password Length.
Forgot Password Link expiration days: This option is only available if the server has an email address. You can use this option to limit the amount of time that the Forgot Your Password link is valid, when it is sent to a user.
Usernames must be Unique Across Workgroups: This option is only available if you have enabled multiple workgroups on the server. Selecting this option forces the user name to be unique on the server.
Warn users of account expiration: You can enable this option to display a message regarding account expiration in red text in the Welcome page in the Knowledge Center. You enter a number of days in the User Expiration Warning Days field. The account expiration message displays within a certain number of days of expiration. For example, if the number in the User Expiration Warning Days is 5, a user would receive a message five days before account expiration and each day until the account expires.
Enforce Minimum Password Length: You can enable this option and then enter a number in the Minimum Password length field to require passwords to have at least a certain number of characters. When this feature is enabled, anyone creating or updating an account receives a warning message if the password does not meet the minimum.
Exit Session when User is Inactive: You can enable this option to set a time limit (in whole minutes) for inactivity in the Knowledge Center Player. If a user is inactive for a longer period than specified in the Maximum Inactivity Time in minutes field, the user receives a message that they have exceeded the timeout.
Note: If you set a maximum inactivity value, and the user starts a topic playback from either a knowledge path or the Player launched from the Player link, the time is counted on a per frame basis. If the user spends more time on a frame than the inactivity limit, they are warned about time expiration. However, if the user plays a topic in See It! mode without pausing, and it takes longer than the inactivity time, they are not warned.
Subject Outline visible by default: The Subject Outline visible by default option controls what a user sees the first time he or she accesses the Knowledge Center Player. When this option is enabled, users see a subject outline in the left pane. When this option is disabled, the first AU or section in the subject appears; users can then navigate the outline sequentially. In either situation, however, the user can hide or display the subject outline. The outline then remains displayed or hidden each time the user accesses the subject, until he or she changes the view again.
Default Language: The language selected from the End User Default Language list determines the language in which the Knowledge Center appears.
SmartHelp
Titles imported from Developer can also be used as source content for SmartHelp. SmartHelp is a sidebar that can be opened in a browser which lists applicable help topics for the page that is open in the browser. You can deploy and administer SmartHelp through Knowledge Center. Using these options, you can specify the location from which a user can install SmartHelp.
None: SmartHelp cannot be installed through Knowledge Center.
Knowledge Center URL: The location within the Knowledge Center installation from which a user can install SmartHelp.
Custom URL: A location external to Knowledge Center from which a user can install SmartHelp.
Note: For more information about SmartHelp, see the In-Application Support guide. You can access this guide from Manager by pointing to More and then Reference.
Content Root
The content root has two paths, a URL and a UNC location. The web path (URL) tells the web browser where to “point” to access content, while the network path (UNC) physically locates the content on a file system.
URL: Location of content on a web server. This field is read-only.
Location: The UNC path to the physical location of the content on the server. The UNC path can point to a machine other than the Knowledge Center server as long as the virtual directory points to the remote location through the UNC path. Note that for search to function properly in Knowledge Center, the remote machine where the content root is located should be a Windows server with Windows search enabled. If the content root is not on a Windows server, Knowledge Center can still be used although Search does not work.
Warning: Use extreme caution when editing the content root location. If you edit it improperly, users are no longer able to access the content.