Once you decide to deploy content for in-application support, some of the fundamental questions that need to be addressed are:
Understanding the answers to these questions will give you the information you need to implement help integration and context-sensitive help successfully.
These are the tasks which need to be completed to successfully deploy in-application support.
Content Author
Create content in the Developer: While context for many applications is automatically captured, it is recommended that you validate that context is being captured. You can check this by opening the topic in the Topic Editor and then opening the Context ID editor. If the Type field displays SmartMatch or ExactMatch, context was captured. If it displays NoMatch, no context was captured. In addition, while you are recording a topic, there is an icon in the Recorder which shows context recognition status.
Create an IAS Configuration document in the Developer: Consult with the application and content web server administrators to find out the necessary URLs.
Give the published content to the web server administrator.
Web Server Administrator
Deploy the published content to a web server.
Application Administrator
Perform the configuration steps detailed in this guide for each application.
Receive the content URL from the web server administrator.
Perform help integration steps for URL configuration, if applicable.
Test User
Verify the published content appears from the application using the Help Menu Integration option or the SmartHelp button, as deployed.
If you are deploying context-sensitive help, the test user should coordinate with the content developer to note which parts of the application were used to create content and then verify that the content launches with an appropriate list of relevant topics.