The Player deployment format that is published from the Developer is not only useful in various training and educational initiatives; it is also designed to provide in-application support for end users.
There are specific add-ons and instructions for certain major enterprise applications to accommodate context-sensitive in-application support; these applications are referred to as target applications throughout this document. Content can generally be deployed using one or both of the following methods, depending on the target application:
Help Integration: The users invoke the context-sensitive content using a button or an entry in the target application's menu. This requires the application administrator to make minor configuration changes in the target application.
SmartHelp: SmartHelp also offers in-application support for non-target browser applications where help integration may not be a viable option. SmartHelp can be used for target and non-target applications and offers additional advantages. SmartHelp, which is tightly integrated in the browser, allows users to open a sidebar showing the best matches for the currently displayed page in the application. In addition to offering support where help integration is not possible, SmartHelp can handle multiple content locations for multiple applications. Using this component, users can access and search multiple content sources with a single action. SmartHelp requires installation of a browser add-on, which may require the help and approval of Information Technology resources.