System Alarm Levels

There are three levels of alarms in the EAGLE system. They are:

Critical: A critical alarm is an indication of a severe service affecting problem that can be related to traffic, billing, and maintenance capabilities and requires immediate maintenance attention, regardless of time of day.
Major: A major alarm is an indication of a problem that seriously affects system operation, maintenance and administration, etc. and requires immediate attention. The urgency is less than in critical situations because of a lesser immediate or impending effect on system performance, customers, and operating company operations and revenue.
Minor: A minor alarm is an indication of a problem that does not have a serious impact on service, and does not require immediate maintenance attention.

Note: Some UAMs are considered informational if they satisfy the following conditions in the SNMP V2 traps generated by EAGLE E5OAM:

The Alarm Level is stated as "No alarm condition" in this user's guide.
The alarm is not intended to clear any higher severity UAM as per the corresponding UAM Balancing Matrix.

These UAMs are informational only and neither contribute to the total number of alarms in the system nor change the alarm state of the device on EAGLE.