13453 - ComAgent Error
- Alarm Type:
- UDRF
- Description:
- This event occurs when the UDRFE application
receives a ComAgent Error (timeout, congestion, or queue full) for the sent
SprEvent.
- This event is raised when:
- UDRFE fails to send a notifyAck event to
ComAgent
- UDRFE fails to send a UDR message to ComAgent
- An internal client error or internal server
error occurs
- A timeout, congestion, or queue full error
occurs
- Severity:
- Info
- Instance:
- N/A
- HA Score:
- Normal
- Auto Clear Seconds:
- N/A
- OID:
- SprfeDbConnectionError
Recovery:
-
Verify that the ComAgent connection status between
UDR and UDRBE is up.
-
If the connection is not up or is degraded, restart
the UDR process on MP and the UDRBE process on NO.
-
At the command line on the MP server, enter
pm.set off udr (to stop
process).
-
At the command line on the MP server, enter
pm.set on udr (to restart
process).
-
At the command line on the NO server, enter
pm.set off udrbe (to stop
process).
-
At the command line on the NO server, enter
pm.set on udrbe (to restart
process).
-
If necessary, slow down the traffic rate to bring
back the connection state to Available.
-
If the problem persists, contact
unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.