13369 - Ud No LDAP Connection

Alarm Type:

UDR

Description:

The Ud client has attempted to open LDAP connections to the Ud server but no LDAP connections can be established after trying primary, secondary (if configured), and tertiary (if configured) connections. This alarm clears when:

1. the Ud client establishes at least one LDAP connection to the Ud server.
2. the Ud client LDAP connections are disabled by configuration.
3. the Ud client LDAP connections are disabled from the Main Menu > UDR > Maintenance > Ud Client > Ud Client Connection Status GUI page .
4. the Ud client feature is disabled.

Severity:

Major

Instance:

N/A

HA Score:

Normal

Auto Clear Seconds:

0

OID:

UdNoLDAPConnection

Recovery:

1. Verify the LDAP connection details configured on the Main Menu > UDR > Configuration > Ud Client > Ud Remote Server Configuration GUI page are correct on the Ud server.
2. Also verify connectivity from the NO servers the host/port details specified; ensure a TCP/IP connection can be established from each NO to each specified LDAP host/port. Check:
   • Host/port details for each primary, secondary, and tertiary connection
   • LDAP bind type (Anonymous, Unauthenticated, or Authenticated)
   • LDAP bind credentials used in the bind request:
     • LDAP authentication DN
     • LDAP authentication password
3. Verify connectivity from the NO servers the host/port details specified; ensure a TCP/IP connection can be established from each NO to each specified LDAP host/port.