32333 - HP hpacucliStatus utility problem

Alarm Group:

PLAT

Description:

This major alarm indicates that there is an issue with the process that caches the HP disk subsystem status. This usually means that the hpacucliStatus/hpDiskStatus daemon is either not running, or hung.

Severity:

Major

Instance:

May include AlarmLocation, AlarmId, AlarmState, AlarmSeverity, and bindVarNamesValueStr

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

tpdHPACUCLIProblem

Alarm ID:

TKSPLATMA34

Recovery:

1. Run syscheck in verbose mode.
2. Verify the firmware is up to date for the server, if not up to date upgrade firmware, and re-run syscheck in verbose mode.
3. Determine if the HP disk status daemon is running. If not running verify that it was not administratively stopped.

   Note:

   The disk status daemon is named either TKLChpacucli or TPDhpDiskStatus in more recent versions of TPD.
   1. Executing "status TPDhpDiskStatus", or "status TKLChpacucli" depending on TPD release, should produce output indicating that the process is running.
4. If not running, attempt to start the HP disk status process :
   "start TPDhpDiskStatus", or if appropriate "start TKLChpacucli" .
5. Verify that there are no hpssacli, or hpacucli, error messages in /var/log/messages. If there are this could indicate that the HP utility is hung. If the HP hpssacli utility, or hpacucli utility, is hung, proceed with next step.
6. It is recommended to contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0 and provide the system health check output, and savelogs_plat output.