32308 - Server provisioning network error

Alarm Group:

PLAT

Description:

This alarm indicates that the connection between the server’s ethernet interface and the customer network is not functioning properly.

Severity:

Major

Instance:

May include AlarmLocation, AlarmId, AlarmState, AlarmSeverity, and bindVarNamesValueStr

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

tpdProvNetworkError

Alarm ID:

TKSPLATMA9

Recovery:

1. Verify that a customer-supplied cable labeled TO CUSTOMER NETWORK is securely connected to the appropriate server. Follow the cable to its connection point on the local network and verify this connection is also secure.
2. Test the customer-supplied cable labeled TO CUSTOMER NETWORK with an Ethernet Line Tester. If the cable does not test positive, replace it.
3. Have your network administrator verify that the network is functioning properly.
4. If no other nodes on the local network are experiencing problems and the fault has been isolated to the server or the network administrator is unable to determine the exact origin of the problem, it is recommended to contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.