This section describes predefined dashboards and reports delivered with Oracle Argus Analytics:
See Also:
Oracle Argus Analytics is delivered with six dashboards. These dashboards can be accessed by users with a specific job responsibility and security privileges. Each dashboard has tabbed pages that display reports.
Oracle Argus Analytics includes the following dashboards:
Log in to Oracle Argus Analytics, and select the dashboard you want to view. For more information, refer to Accessing Oracle Argus Analytics.
This section describes the Case Processing History dashboard in Oracle Argus Analytics.
This dashboard of retrospective metrics (or trailing KPIs) can be accessed by an Executive Manager or Team Leader. It provides reports on completed case versions, that is case versions that are already locked.
This dashboard includes the following prompt, which is common to all its pages:
Enterprise ID: Lists the unique identifier for the enterprise.
This dashboard includes the following tabbed pages:
This page displays reports on the volume of completed cases and case versions.
This page includes the following prompts, which are common to all its reports:
Deleted Case: Lists whether the case is a deleted case.
Case Processing Site: Lists the name of the case processing site.
Country of Incidence: Lists the country of incidence.
Case Seriousness: Lists the seriousness level for the case.
Gender: Lists the gender of the patient reported in the case.
Age Group: Lists the age group of the patient reported in the case.
Case Type: Lists the type of case.
Study ID: Lists the unique identifier for the study.
Product Group: Lists the product group in the case.
Product Family: Lists product family in the case.
Product Name: Lists the product name in the case.
Version Receipt Month Between: Lists the month range for the version receipt.
Initial Receipt Month Between: Lists the month range for the initial receipt.
This page includes the following reports:
This page displays reports on the lock compliance of completed case versions, that is whether cases have been locked on time or not.
This page includes the following prompts, which are common to all its reports:
Deleted Case: Lists whether the case is a deleted case.
Case Processing Site: Lists the name of the case processing site.
Country of Incidence: Lists the country of incidence.
Case Seriousness: Lists the seriousness level for the case.
Gender: Lists the gender of the patient reported in the case.
Age Group: Lists the age group of the patient reported in the case.
Case Type: Lists the type of case.
Study ID: Lists the unique identifier for the study.
Product Group: Lists the product group in the case.
Product Family: Lists product family in the case.
Product Name: Lists the product name in the case.
Version Receipt Month Between: Lists the month range for the version receipt.
This page includes the following reports:
This page displays reports on the workflow state repetition of completed case versions, that is, whether workflow states in the same case version have been repeated or not.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Study ID: Lists the unique identifier for the study.
Product Group: Lists the product group in the case.
Product Family: Lists product family in the case.
Product Name: Lists the product name in the case.
State Name: Lists the name of the state in the case.
State Finalization User ID: Lists the state finalization User ID in the case.
State Finalization User Group: Lists the state fina in the case.
State Start Date Between: Lists the start date for the state.
State End Date Between: Lists the end date for the state.
This page includes the following reports:
This section describes the Case Processing Management dashboard in Oracle Argus Analytics.
This dashboard of current metrics (or effective KPIs) can be accessed by a Workflow Manager or Team Leader. It provides reports on pending case versions, that is case versions currently being processed in the workflow and not yet locked.
This dashboard includes the following prompt, which is common to all its pages:
Enterprise ID: Lists the unique identifier for the enterprise.
This dashboard includes the following tabbed pages:
This page displays reports on the volume of pending case versions.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Country of Incidence: Lists the country of incidence.
Case Seriousness: Lists the seriousness level for the case.
Gender: Lists the gender of the patient reported in the case.
Age Group: Lists the age group of the patient reported in the case.
Product Name: Lists the product name in the case.
State Name: Lists the state name in the case.
Routing User Group: Lists the name of the routing user group in the case.
Lock Due Date Between: Lists the date range for the due date for case lock.
This page includes the following reports:
This page displays reports on the lock compliance of pending case versions, that is whether cases can still be locked on time or not.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Country of Incidence: Lists the country of incidence.
Case Seriousness: Lists the seriousness level for the case.
Gender: Lists the gender of the patient reported in the case.
Age Group: Lists the age group of the patient reported in the case.
Product Name: Lists the product name in the case.
State Name: Lists the state name in the case.
Routing User Group: Lists the name of the routing user group in the case.
Lock Due Date Between: Lists the date range for the due date for case lock.
This page includes the following reports:
This page displays reports on the workflow state compliance of pending case versions, that is whether workflow states can still be completed on time or not.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Country of Incidence: Lists the country of incidence.
Case Seriousness: Lists the seriousness level for the case.
Gender: Lists the gender of the patient reported in the case.
Age Group: Lists the age group of the patient reported in the case.
Product Name: Lists the product name in the case.
State Name: Lists the state name in the case.
Routing User Group: Lists the name of the routing user group in the case.
Lock Due Date Between: Lists the date range for the due date for case lock.
This page includes the following reports:
This section describes the dashboard called Personal User Dashboard in Oracle Argus Analytics.
This dashboard of both retrospective and current metrics (trailing and effective KPIs) can be accessed by an individual Case Processor. It provides reports on cases that the Case Processor has worked on in the past, as well as cases that are currently assigned to the Case Processor and his/her user group(s).
This dashboard includes the following prompt, which is common to all its pages:
Enterprise ID: Lists the unique identifier for the enterprise.
This dashboard includes the following tabbed pages:
This page displays reports on the locked case versions that have been worked on (in any workflow state prior to case lock) by the user who is viewing this page.
This page includes the following prompt, which is common to all its reports:
Product Name: Lists the product name in the case.
This page includes the following reports:
This page displays reports on the cases that are currently assigned to the user who is viewing this page, as well as cases assigned to the group(s) to which that user belongs.
This page includes the following prompts, which are common to all its reports:
Product Name: Lists the product name in the case.
Routing User Group: Lists the names of the routing user groups in the case.
This page includes the following reports:
This page displays reports on the case work that has been performed by the user who is viewing this page. Case work is measured using the timestamps recorded when the user opened and closed cases.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Case Type: Lists the type of the case.
Study ID: Lists the Study ID used in the case.
Product Name: Lists the product name in the case.
Case Seriousness: Lists the seriousness of the case.
This page includes the following reports:
This page displays reports on the expedited reports that have been submitted by the user who is viewing this page.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user group to which the report has been assigned.
Report Submission/MDN Month Between: Lists the period of report submission/MDN month for the case.
This page includes the following reports:
This page displays reports on the expedited reports that are currently assigned to the user who is viewing this page, as well as expedited reports assigned to the group(s) to which that user belongs.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user group to which the report has been assigned.
This page includes the following reports:
This section describes the dashboard called Expedited Report History in Oracle Argus Analytics.
This dashboard includes the following tabbed pages:
This dashboard includes the following prompt, which is common to all its pages:
Enterprise ID: Lists the unique identifier for the enterprise.
This page displays reports on the volume of submitted expedited reports.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user group to which the report has been assigned.
Report Submission/MDN Month Between: Lists the period of report submission/MDN month for the case.
This page includes the following reports:
This page displays reports on the volume of expedited reports that have been deleted or marked as 'No Submission Required'.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user group to which the report has been assigned.
Report Generation Month Between: Lists the time period (range of months) of report generation for the case.
This page includes the following reports:
This page displays reports on the submission compliance of expedited reports, that is, whether expedited reports have been submitted on time or not.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user groups to which the report has been assigned.
Report Submission/MDN Month Between: Lists the period of report submission/MDN month for the case.
This page includes the following reports:
This dashboard of current metrics (or effective KPIs) can be accessed by a Workflow Manager or Team Leader. It provides reports on pending expedited reports, that is expedited reports currently being processed and not yet submitted, deleted or marked as 'No Submission Required'.
This dashboard includes the following prompt, which is common to all its pages:
Enterprise ID: Lists the unique identifier for the enterprise.
This dashboard includes the following tabbed pages:
This page displays reports on the volume of pending expedited reports.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user group to which the report has been assigned.
Report Assigned User ID: Lists the User ID for the report assigned to the case.
Report Generation Date Between: Lists the time period of report generation for the case.
This page includes the following reports:
This page displays reports on the submission compliance of pending expedited reports, i.e. whether expedited reports can still be submitted on time or not.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user group to which the report has been assigned.
Report Assigned User ID: Lists the User ID for the report assigned to the case.
Report Generation Date Between: Lists the time period of report generation for the case.
This page includes the following reports:
This page displays reports on the volume of E2B reports that have been submitted but have received an ACK with a 'Failed' status, or for which the ACK is still pending.
This page includes the following prompts, which are common to all its reports:
Report Destination: Lists the reporting destination for the case.
Report Assigned User Group: Lists the names of the user group to which the report has been assigned.
Report Generation Date Between: Lists the time period of report generation for the case.
This page includes the following reports:
This dashboard includes the following tabbed pages:
This dashboard includes the following prompt, which is common to all its pages:
Enterprise ID: Lists the unique identifier for the enterprise.
This dashboard includes the following tabbed pages:
This page displays reports on the durations cases were modified, meaning opened in edit mode and then saved.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Case Type: Lists the type of the case.
Study ID: Lists the Study ID used in the case.
Product Name: Lists the product name in the case.
Case Seriousness: Lists the seriousness of the case.
Initial Receipt Month Between: Lists the initial time period of the initial receipt month.
This page includes the following reports:
This page displays reports on the durations cases were unmodified, meaning opened in edit mode but not saved.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Case Type: Lists the type of the case.
Study ID: Lists the Study ID used in the case.
Product Name: Lists the product name in the case.
Case Seriousness: Lists the seriousness of the case.
Initial Receipt Month Between: Lists the initial time period of the initial receipt month.
This page includes the following reports:
This page displays reports on the durations cases were read, meaning opened in read-only mode.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Case Type: Lists the type of the case.
Study ID: Lists the Study ID used in the case.
Product Name: Lists the product name in the case.
Case Seriousness: Lists the seriousness of the case.
Initial Receipt Month Between: Lists the initial time period of the initial receipt month.
This page includes the following reports:
This page displays reports on the durations cases were idle, meaning the time between a workflow state routing and the first time the case is opened after the routing.
This page includes the following prompts, which are common to all its reports:
Case Processing Site: Lists the name of the case processing site.
Case Type: Lists the type of the case.
Study ID: Lists the Study ID used in the case.
Product Name: Lists the product name in the case.
Case Seriousness: Lists the seriousness of the case.
Initial Receipt Month Between: Lists the initial time period of the initial receipt month.
This page includes the following reports:
Oracle Argus Analytics includes the following reports:
My Case Unmodified Duration Per State – Statistical Overview
My Submitted Expedited Reports – Submission Compliance Trend
Submitted Expedited Reports – Submission Compliance By User Group
Submitted Expedited Reports – Submission Compliance By Destination
Duration Case Modified Per Version and Case – Statistical Overview
Duration Case Modified Per User/State – Statistical Overview
Duration Case Unmodified Per Version and Case – Statistical Overview
Duration Case Unmodified Per User/State – Statistical Overview
Duration Case Read Per Version and Case – Statistical Overview
To locate a report, you need to select a dashboard and access a page that contains the report.
This section describes the ETL Incremental Status per enterprise on every dashboard page and returns results which convey the last refresh date per Enterprise and if the ETL is currently executing or completed.
All Dashboard pages
Note: This report is common to all the dashboards listed below. |
This section describes the Completed Case Versions - Volume Overview report.
This report displays an overview of the volume of completed case versions by product group.
This report can be used to compare the number of cases by product group, and to drill down into product families and products. This indicates which products are creating the greatest case processing workload.
This section describes the Completed Case Versions - Volume Trend report.
This report displays the trend over time of the volume of completed cases by product group.
This report can be used to compare the case volume trend over the last three months by product group, and to drill down into months, weeks and days as well as product families and products. This indicates if the case processing workload for certain products is increasing, decreasing, or remaining constant over time.
This section describes the Completed Case Versions - Line Listing report.
This report lists the completed case versions by Case ID including data from key case fields.
This report can be used to drill down to the case details of the completed case versions. This indicates which cases can be targeted for a root cause analysis, such as an investigation of cases that were locked late.
Case Work History dashboard > Case Modified History page
Case Work History dashboard > Case Unmodified History page
Case Work History dashboard > Case Read History page
Case Work History dashboard > Case Idle History page
The following table describes the columns in the Completed Case Versions – Line Listing report:
Table A-4 Completed Case Versions – Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Case Version |
Version ID |
Case Version.Version ID |
Case Version |
Version Type |
Case Version.Version Type |
Case Version |
Case Processing Site |
Case Version.Case Processing Site |
Case Version |
Case Type |
Case Version.Case Type |
Case Version |
Case Seriousness |
Case Version.Case Seriousness |
Case Version |
Case Listedness |
Case Version.Case Listedness |
Case Version |
Case Causality |
Case Version.Case Causality |
Case Version |
SUSAR |
Case Version.SUSAR |
Case Version |
Initial Receipt Date |
Case Version.Initial Receipt Date |
Case Version |
Clock Start Date |
Case Version.Clock Start Date |
Case Version |
Lock Timestamp |
Case Version.Lock Timestamp |
Case Version |
Lock Due Date |
Case Version.Lock Due Date |
This section describes the Completed Cases - Statistical Overview report.
This report displays an overview of statistics at the case level.
This report can be used to view the average, minimum, and maximum number of products, events, and follow-ups per case.
The following table describes the columns in the Completed Cases – Statistical Overview report:
Table A-5 Completed Cases – Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case |
Avg # Suspect Products Per Case |
Case.Avg # Suspect Products Per Case |
Case |
Min # Suspect Products Per Case |
Case.Min # Suspect Products Per Case |
Case |
Max # Suspect Products Per Case |
Case.Max # Suspect Products Per Case |
Case |
Avg # Events Per Case |
Case.Avg # Events Per Case |
Case |
Min # Events Per Case |
Case.Min # Events Per Case |
Case |
Max # Events Per Case |
Case.Max # Events Per Case |
Case |
Avg # F/U Versions Per Case |
Case.Avg # F/U Versions Per Case |
Case |
Min # F/U Versions Per Case |
Case.Min # F/U Versions Per Case |
Case |
Max # F/U Versions Per Case |
Case.Max # F/U Versions Per Case |
Case |
Avg # Sig F/U Versions Per Case |
Case.Avg # Sig F/U Versions Per Case |
Case |
Min # Sig F/U Versions Per Case |
Case.Min # Sig F/U Versions Per Case |
Case |
Max # Sig F/U Versions Per Case |
Case.Max # Sig F/U Versions Per Case |
Case |
Avg # F/U Received Per Case |
Case.Avg # F/U Received Per Case |
Case |
Min # F/U Received Per Case |
Case.Min # F/U Received Per Case |
Case |
Max # F/U Received Per Case |
Case.Max # F/U Received Per Case |
Case |
Avg # Sig F/U Received Per Case |
Case.Avg # Sig F/U Received Per Case |
Case |
Min # Sig F/U Received Per Case |
Case.Min # Sig F/U Received Per Case |
Case |
Max # Sig F/U Received Per Case |
Case.Max # Sig F/U Received Per Case |
This section describes the Completed Cases - Volume Overview report.
This report displays an overview of the volume of completed cases by product group.
This report can be used to compare the number of cases by product group, and to drill down into product families and products. This indicates which products are creating the greatest case processing workload.
This section describes the Completed Cases - Volume Trend report.
This report displays the trend over time of the volume of completed cases by product group.
This report can be used to compare the case volume trend over the last three months by product group, and to drill down into months, weeks and days as well as product families and products. This indicates if the case processing workload for certain products is increasing, decreasing, or remaining constant over time.
This section describes the Completed Cases - Line Listing report.
This report lists the completed cases by Case ID including data from key case fields.
This report can be used to drill down to the case details of the completed cases. This indicates which cases can be targeted for a root cause analysis, e.g. an investigation of cases that were locked late.
Case Work History dashboard > Case Modified History page
Case Work History dashboard > Case Unmodified History page
Case Work History dashboard > Case Read History page
Case Work History dashboard > Case Idle History page
Completed Cases – Statistical Overview
The following table describes the columns in the Completed Cases – Line Listing report:
Table A-8 Completed Cases – Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Case |
Case Processing Site |
Case.Case Processing Site |
Case |
Country Of Incidence |
Case.Country Of Incidence |
Case |
Case Type |
Case.Case Type |
Case |
Study ID |
Case.Study ID |
Case |
Case Seriousness |
Case.Case Seriousness |
Case |
Case Listedness |
Case.Case Listedness |
Case |
Case Causality |
Case.Case Causality |
Case |
Case Outcome |
Case.Case Outcome |
Case |
Primary Reporter Type |
Case.Primary Reporter Type |
Case |
HCP |
Case.HCP |
Case |
SUSAR |
Case.SUSAR |
Case |
Initial Receipt Date |
Case.Initial Receipt Date |
Case |
Primary Indication |
Case.Primary Indication |
Case |
Primary Event |
Case.Primary Event |
Case |
Primary Suspect Product |
Case.Primary Suspect Product |
This section describes the Completed Case Versions - Lock Compliance Overview report.
This report displays an overview of the lock compliance of completed cases by case processing site.
This report can be used to compare the retrospective lock compliance of case processing sites. This indicates which case processing sites might be having difficulties locking cases on time.
The following table describes the columns in the Completed Case Versions - Lock Compliance Overview report:
Table A-9 Completed Case Versions - Lock Compliance Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Processing Site |
Case Processing Site |
Case Processing Site.Case Processing Site |
Case Version |
# Versions Locked On-Time |
Case Version.# Versions Locked On-Time |
Case Version |
# Versions Locked Late |
Case Version.# Versions Locked Late |
This section describes the Completed Case Versions - Lock Compliance Proportion report.
This report displays the lock compliance of completed cases by percentage. This report can be used to compare the ratio of cases locked late to those locked on time.
The following table describes the columns in the Completed Case Versions - Lock Compliance Proportion report:
Table A-10 Completed Case Versions - Lock Compliance Proportion
Table Heading | Column Heading | Measure |
---|---|---|
Case Processing Site |
Case Processing Site |
Case Processing Site.Case Processing Site |
Case Version |
% Versions Locked On-Time |
Case Version.% Versions Locked On-Time |
Case Version |
% Versions Locked Late |
Case Version.% Versions Locked Late |
This section describes the Completed Case Versions - Lock Compliance Trend report.
This report displays the trend over time of the lock compliance of completed cases.
This report can be used to view the lock compliance trend over the last three months and to drill down into months, weeks and days. This indicates if lock compliance is increasing, decreasing, or remaining constant over time.
The following table describes the columns in the Completed Case Versions - Lock Compliance Trend report:
Table A-11 Completed Case Versions - Lock Compliance Trend
Table Heading | Column Heading | Measure |
---|---|---|
Case Version - Version Receipt Date |
Year |
Period.Case Version - Version Receipt Date.Year |
Case Version |
# Versions Locked On-Time |
Case Version.# Versions Locked On-Time |
Case Version |
# Versions Locked Late |
Case Version.# Versions Locked Late |
This section describes the Completed Workflow States - Line Listing report.
This report lists the completed cases by Case ID including workflow states that were completed in each version of each case.
This report can be used to drill down to the workflow states of the completed cases. This indicates which workflow states can be targeted for a root cause analysis, such as an investigation of cases that were locked late.
Case Work History dashboard > Case Modified History page
Case Work History dashboard > Case Unmodified History page
Case Work History dashboard > Case Read History page
Case Work History dashboard > Case Idle History page
You can also navigate to this report from the following report:
The following table describes the columns in the Completed Workflow States - Line Listing report:
Table A-12 Completed Workflow States - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Case Workflow State |
Version ID |
Case Workflow State.Version ID |
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Duration State-Start-To-End |
Case Workflow State.Duration State-Start-To-End |
Case Workflow State |
Duration Within State |
Case Workflow State.Duration Within State |
Case Workflow State |
# Times State Repeated |
# Repeated States |
This section describes the Completed Case Version Routing - Line Listing report.
This report lists the completed cases by Case ID including routing between workflow states that were completed in each version of each case.
This report can be used to drill down to the workflow state routing information of the completed cases. This indicates which routings can be targeted for a root cause analysis, such as an investigation of cases that were locked late.
Case Work History dashboard > Case Modified History page
Case Work History dashboard > Case Unmodified History page
Case Work History dashboard > Case Read History page
Case Work History dashboard > Case Idle History page
Enterprise.Enterprise ID
Case Routing.State Routed From
Case Routing.State Routed To
Case Routing.Routing User Group
Case Routing.Routing User
You can also navigate to this report from the following report:
The following table describes the columns in the Completed Case Version Routing - Line Listing report:
Table A-13 Completed Case Version Routing - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Case Routing |
Version ID |
Case Routing.Version ID |
Case Routing |
State Routed From |
Case Routing.State Routed From |
Case Routing |
State Routed To |
Case Routing.State Routed To |
Case Routing |
Routing Timestamp From State |
Case Routing.Routing Timestamp From State |
Case Routing |
Routing Timestamp To State |
Case Routing.Routing Timestamp To State |
Case Routing |
Routing Justification |
Case Routing.Routing Justification |
Case Routing |
Routing User Group |
Case Routing.Routing User Group |
Case Routing |
Routing User ID |
Case Routing.Routing User ID |
This section describes the Repeated Workflow States - Volume Overview report.
This report displays an overview of the workflow state repetition of completed case versions.
This report can be used to highlight which workflow states have been repeated within a single case version. Repetition can be an indicator of case quality (returned for rework) as well as new follow-up information being added to a case version (returned for additional data entry).
This section describes the Repeated Workflow States - Volume Proportion report.
This report displays the workflow state repetition of completed case versions by percentage.
This report can be used to compare the ratio of workflow states have been repeated within a single case version. Repetition can be an indicator of case quality (returned for rework) as well as new follow-up information being added to a case version (returned for additional data entry).
This section describes the Pending Cases - Volume Overview report.
This report displays an overview of the volume of pending cases by user group.This report can be used to compare the current, real-time workloads of the user groups that are processing cases. This indicates where immediate action could be taken to balance the workload among the groups, if necessary.
This section describes the Pending Cases - Line Listing report.
This report lists the pending cases by Case ID, including data from key case fields.
This report can be used to drill down to the case details of the pending cases. This indicates which cases can be reassigned, if workflow balancing is necessary.
Case Processing Management dashboard > Case Processing Volume Management page
Case Processing Management dashboard > Case Processing Compliance Management page
Case Processing Management dashboard > Workflow State Compliance Management page
Enterprise.Enterprise ID
User Group.Pending Cases - Routing User Group
User.Pending Cases - Assigned User
Pending Cases – Volume Overview
The following table describes the columns in the Pending Cases - Line Listing report:
Table A-17 Pending Cases - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Cases |
Follow-Up ID |
Pending Cases.Follow-up ID |
Pending Cases |
Follow-Up Type |
Pending Cases.Follow-up Type |
Pending Cases |
Case Processing Site |
Pending Cases.Case Processing Site |
Pending Cases |
Case Type |
Pending Cases.Case Type |
Pending Cases |
Study ID |
Pending Cases.Study ID |
Pending Cases |
Case Seriousness |
Pending Cases.Case Seriousness |
Pending Cases |
Case Listedness |
Pending Cases.Case Listedness |
Pending Cases |
Case Causality |
Pending Cases.Case Causality |
Pending Cases |
Case Outcome |
Pending Cases.Case Outcome |
Pending Cases |
SUSAR |
Pending Cases.SUSAR |
Pending Cases |
Lock Due Soon Date |
Pending Cases.Lock Due Soon Date |
Pending Cases |
Lock Due Date |
Pending Cases.Lock Due Date |
User.Pending Cases - Assigned User |
Assigned User ID |
User.Pending Cases - Assigned Cases.Assigned User ID |
Pending Cases |
User with Case Open ID |
Pending Cases.User with Case Open ID |
Pending Cases |
State Name |
Pending Cases.State Name |
Pending Cases |
Routing ID |
Pending Cases.Routing ID |
UserGroup.Pending Cases - Routing User Group |
Routing User Group |
UserGroup.Pending Cases - Routing User Group.Routing User Group |
Pending Cases |
Routing Timestamp |
Pending Cases.Routing Timestamp |
Pending Cases |
Routing Justification |
Pending Cases.Routing Justification |
This section describes the Pending Cases - Lock Compliance Overview report.
This report displays an overview of the lock compliance of pending cases by user group. This report can be used to compare the current, real-time lock compliance of the user groups that are processing cases. This indicates where immediate action could be taken to balance the workload among the groups, if necessary.
The following table describes the columns in the Pending Cases - Lock Compliance Overview report:
Table A-18 Pending Cases - Lock Compliance Overview
Table Heading | Column Heading | Measure |
---|---|---|
Pending Cases - Routing User Group |
Routing User Group |
User Group.Pending Cases - Routing User Group.Routing User Group |
Pending Cases |
# Unlocked Cases On-Time |
Pending Cases.# Unlocked Cases On-Time |
Pending Cases |
# Unlocked Cases Due Soon |
Pending Cases.# Unlocked Cases Due Soon |
Pending Cases |
# Unlocked Cases Overdue |
Pending Cases.# Unlocked Cases Overdue |
This section describes the Pending Cases - Lock Compliance In Days report.
This report displays an overview of the lock compliance of pending cases by number of days until case lock is due and number of days that case lock is overdue.
This report can be used to compare the volumes of cases due on each day. This indicates where to focus resources in order to lock cases on time.
The following table describes the columns in the Pending Cases - Lock Compliance In Days report:
Table A-19 Pending Cases - Lock Compliance In Days
Table Heading | Column Heading | Measure |
---|---|---|
Pending Cases |
> +5 Days |
Pending Cases.Lock Due Date |
Pending Cases |
+5 Days |
Pending Cases.Lock Due Date |
Pending Cases |
+4 Days |
Pending Cases.Lock Due Date |
Pending Cases |
+3 Days |
Pending Cases.Lock Due Date |
Pending Cases |
+2 Days |
Pending Cases.Lock Due Date |
Pending Cases |
+1 Day |
Pending Cases.Lock Due Date |
Pending Cases |
0 Day |
Pending Cases.Lock Due Date |
Pending Cases |
-1 Day |
Pending Cases.Lock Due Date |
Pending Cases |
-2 Days |
Pending Cases.Lock Due Date |
Pending Cases |
-3 Days |
Pending Cases.Lock Due Date |
Pending Cases |
-4 Days |
Pending Cases.Lock Due Date |
Pending Cases |
-5 Days |
Pending Cases.Lock Due Date |
Pending Cases |
> -5 Days |
Pending Cases.Lock Due Date |
This section describes the Pending Workflow States - Compliance Overview report.
This report displays an overview of the compliance of pending cases by workflow state.
This report can be used to highlight the current, real-time workflow state compliance of pending cases. This indicates where to focus resources in order to complete workflow states on time, which in turn can help to ensure that cases are later locked on time.
The following table describes the columns in the Pending Workflow States - Compliance Overview report:
Table A-20 Pending Workflow States - Compliance Overview
Table Heading | Column Heading | Measure |
---|---|---|
Pending Cases |
State Name |
Pending Cases.State Name |
Pending Cases |
# Unlocked Cases On-Time |
Pending Cases.# Unlocked Cases On-Time |
Pending Cases |
# Unlocked Cases Due Soon |
Pending Cases.# Unlocked Cases Due Soon |
Pending Cases |
# Unlocked Cases Overdue |
Pending Cases.# Unlocked Cases Overdue |
This section describes the My Completed Workflow States – Volume Trend report.
This report displays the trend over time of the volume of workflow states that have been completed by the user who is viewing this report.
This report can be used to highlight the user's personal workflow state volume trend over the last three months. This indicates if the user's personal workload is increasing, decreasing, or remaining constant over time.
This section describes the My Repeated Workflow States – Volume Overview report.
This report displays an overview of the workflow states that have been repeated by the user who is viewing this report.
This report can be used to highlight which workflow states have been repeated by the viewing user within a single case version. Repetition can be an indicator of case quality (returned for rework) as well as new follow-up information being added to a case version (returned for additional data entry).
This section describes the My Completed Case Versions – Line Listing report.
This report lists the locked case versions that have been worked on (in any workflow state prior to case lock) by the user who is viewing this report.
The following table describes the columns in the My Completed Case Versions – Line Listing report:
Table A-23 My Completed Case Versions – Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Case Version |
Version ID |
Case Version.Version ID |
Case Version |
Version Type |
Case Version.Version Type |
Case Version |
Case Processing Site |
Case Version.Case Processing Site |
Case Version |
Case Type |
Case Version.Case Type |
Case Version |
Case Seriousness |
Case Version.Case Seriousness |
Case Version |
Case Listedness |
Case Version.Case Listedness |
Case Version |
Case Causality |
Case Version.Case Causality |
Case Version |
SUSAR |
Case Version.SUSAR |
Case Version |
Initial Receipt Date |
Case Version.Initial Receipt Date |
Case Version |
Clock Start Date |
Case Version.Clock Start Date |
Case Version |
Lock Timestamp |
Case Version.Lock Timestamp |
Case Version |
Lock Due Date |
Case Version.Lock Due Date |
This section describes the My Completed Workflow States – Line Listing report.
This report lists the completed workflow states of the locked case versions that have been worked on (in any workflow state prior to case lock) by the user who is viewing this report.
The following table describes the columns in the My Completed Workflow States – Line Listing report:
Table A-24 My Completed Workflow States - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Case Workflow State |
Version ID |
Case Workflow State.Version ID |
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Duration State-Start-To-End |
Case Workflow State.Duration State-Start-To-End |
Case Workflow State |
Duration Within State |
Case Workflow State.Duration Within State |
Case Workflow State |
# Times State Repeated |
# Repeated States |
This section describes the My Pending Cases - Overview report.
The report displays an overview of the volume of cases that are currently assigned to the user who is viewing this report (My Assigned Cases), the cases that are assigned to the group(s) to which that user belongs but not to any individual users (My Unassigned Cases), and the cases that are assigned to other users in the group(s) to which the viewing user belongs (Other Assigned Cases).
This report can be used to highlight the current, real-time workload of the user viewing this report, the pool of cases that need to be worked on next (upcoming workload), and the workload of the viewing user's colleagues (potential workload if cases are reassigned). Therefore the user has a complete overview of his/her current, upcoming and potential workloads.
The following table describes the columns in the My Pending Cases - Overview report:
Table A-25 My Pending Cases - Overview
Table Heading | Column Heading | Measure |
---|---|---|
Pending Cases |
# My Assigned Cases |
User.Pending Cases - Assigned User.Assigned User ID |
Pending Cases |
# My Unassigned Cases |
User.Pending Cases - Assigned User.Assigned User ID |
Pending Cases |
# Other Assigned Cases |
User.Pending Cases - Assigned User.Assigned User ID |
Pending Cases |
Total Cases |
Cases.Case ID |
This section describes the My Assigned Cases - Line Listing report.
This report lists the cases that are currently assigned to the user who is viewing this report.
Enterprise.Enterprise ID
User Group.Pending Cases - Routing User Group
User.Pending Cases - Assigned User
The following table describes the columns in the My Assigned Cases - Line Listing report:
Table A-26 My Assigned Cases - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Cases |
Follow-Up ID |
Pending Cases.Follow-up ID |
Pending Cases |
Follow-Up Type |
Pending Cases.Follow-up Type |
Pending Cases |
Case Processing Site |
Pending Cases.Case Processing Site |
Pending Cases |
Case Type |
Pending Cases.Case Type |
Pending Cases |
Study ID |
Pending Cases.Study ID |
Pending Cases |
Case Seriousness |
Pending Cases.Case Seriousness |
Pending Cases |
Case Listedness |
Pending Cases.Case Listedness |
Pending Cases |
Case Causality |
Pending Cases.Case Causality |
Pending Cases |
Case Outcome |
Pending Cases.Case Outcome |
Pending Cases |
SUSAR |
Pending Cases.SUSAR |
Pending Cases |
Lock Due Soon Date |
Pending Cases.Lock Due Soon Date |
Pending Cases |
Lock Due Date |
Pending Cases.Lock Due Date |
User.Pending Cases - Assigned User |
Assigned User ID |
User.Pending Cases - Assigned Cases.Assigned User ID |
Pending Cases |
User with Case Open ID |
Pending Cases.User with Case Open ID |
Pending Cases |
State Name |
Pending Cases.State Name |
UserGroup.Pending Cases - Routing User Group |
Routing User Group |
UserGroup.Pending Cases - Routing User Group.Routing User Group |
Pending Cases |
Routing Timestamp |
Pending Cases.Routing Timestamp |
Pending Cases |
Routing Justification |
Pending Cases.Routing Justification |
This section describes the My Unassigned Cases - Line Listing report.
This report lists the cases that are assigned to the group(s) to which the viewing user belongs but not to any individual users.
Enterprise.Enterprise ID
User Group.Pending Cases - Routing User Group
User.Pending Cases - Assigned User
The following table describes the columns in the My Unassigned Cases - Line Listing report:
Table A-27 My Unassigned Cases - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Cases |
Follow-Up ID |
Pending Cases.Follow-up ID |
Pending Cases |
Follow-Up Type |
Pending Cases.Follow-up Type |
Pending Cases |
Case Processing Site |
Pending Cases.Case Processing Site |
Pending Cases |
Case Type |
Pending Cases.Case Type |
Pending Cases |
Study ID |
Pending Cases.Study ID |
Pending Cases |
Case Seriousness |
Pending Cases.Case Seriousness |
Pending Cases |
Case Listedness |
Pending Cases.Case Listedness |
Pending Cases |
Case Causality |
Pending Cases.Case Causality |
Pending Cases |
Case Outcome |
Pending Cases.Case Outcome |
Pending Cases |
SUSAR |
Pending Cases.SUSAR |
Pending Cases |
Lock Due Soon Date |
Pending Cases.Lock Due Soon Date |
Pending Cases |
Lock Due Date |
Pending Cases.Lock Due Date |
User.Pending Cases - Assigned User |
Assigned User ID |
User.Pending Cases - Assigned Cases.Assigned User ID |
Pending Cases |
User with Case Open ID |
Pending Cases.User with Case Open ID |
Pending Cases |
State Name |
Pending Cases.State Name |
UserGroup.Pending Cases - Routing User Group |
Routing User Group |
UserGroup.Pending Cases - Routing User Group.Routing User Group |
Pending Cases |
Routing Timestamp |
Pending Cases.Routing Timestamp |
Pending Cases |
Routing Justification |
Pending Cases.Routing Justification |
This section describes the Other Assigned Cases - Line Listing report.
This report lists the cases that are assigned to other users in the group(s) to which the viewing user belongs.
Enterprise.Enterprise ID
User Group.Pending Cases - Routing User Group
User.Pending Cases - Assigned User
The following table describes the columns in the Other Assigned Cases - Line Listing report:
Table A-28 Other Assigned Cases - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Cases |
Follow-Up ID |
Pending Cases.Follow-up ID |
Pending Cases |
Follow-Up Type |
Pending Cases.Follow-up Type |
Pending Cases |
Case Processing Site |
Pending Cases.Case Processing Site |
Pending Cases |
Case Type |
Pending Cases.Case Type |
Pending Cases |
Study ID |
Pending Cases.Study ID |
Pending Cases |
Case Seriousness |
Pending Cases.Case Seriousness |
Pending Cases |
Case Listedness |
Pending Cases.Case Listedness |
Pending Cases |
Case Causality |
Pending Cases.Case Causality |
Pending Cases |
Case Outcome |
Pending Cases.Case Outcome |
Pending Cases |
SUSAR |
Pending Cases.SUSAR |
Pending Cases |
Lock Due Soon Date |
Pending Cases.Lock Due Soon Date |
Pending Cases |
Lock Due Date |
Pending Cases.Lock Due Date |
User.Pending Cases - Assigned User |
Assigned User ID |
User.Pending Cases - Assigned Cases.Assigned User ID |
Pending Cases |
User with Case Open ID |
Pending Cases.User with Case Open ID |
Pending Cases |
State Name |
Pending Cases.State Name |
UserGroup.Pending Cases - Routing User Group |
Routing User Group |
UserGroup.Pending Cases - Routing User Group.Routing User Group |
Pending Cases |
Routing Timestamp |
Pending Cases.Routing Timestamp |
Pending Cases |
Routing Justification |
Pending Cases.Routing Justification |
This section describes the My Completed Case Version Routing – Line Listing report.
This report lists the workflow state routing information of the locked case versions that have been worked on (in any workflow state prior to case lock) by the user who is viewing this report.
Enterprise.Enterprise ID
State.Case Routing - State
User Group.Case Routing - Routing User Group
User.Case Routing - Routing User
The following table describes the columns in the My Completed Case Version Routing – Line Listing report:
Table A-29 My Completed Case Version Routing - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Case Routing |
Version ID |
Case Routing.Version ID |
State.Case Routing - State |
State Routed From |
State.Case Routing - State.State Routed From |
State.Case Routing - State |
State Routed To |
State.Case Routing - State.State Routed To |
Case Routing |
Routing Timestamp From State |
Case Routing.Routing Timestamp From State |
Case Routing |
Routing Timestamp To State |
Case Routing.Routing Timestamp To State |
Case Routing |
Routing Justification |
Case Routing.Routing Justification |
User Group.Case Routing - Routing User Group |
Routing User Group |
User Group.Case Routing - Routing User Group.Routing User Group |
User.Case Routing - Routing User |
Routing User ID |
User.Case Routing - Routing User.Routing User ID |
This section describes the My Case Modified Duration Per State – Statistical Overview report.
This report displays an overview of statistics on the duration for which the cases were modified by the user who is viewing the report.
This report can be used to highlight the personal duration case modified statistics of the user. Modified refers to cases that are opened in Edit mode and the saved.
The following table describes the columns in the My Case Modified Duration Per State – Statistical Overview report:
Table A-30 My Case Modified Duration Per State – Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Avg Duration Case Modified Per State |
Case Workflow State.Avg Duration Case Modified Per State |
Case Workflow State |
Min Duration Case Modified Per State |
Case Workflow State.Min Duration Case Modified Per State |
Case Workflow State |
Max Duration Case Modified Per State |
Case Workflow State.Max Duration Case Modified Per State |
This section describes the My Case Unmodified Duration Per State – Statistical Overview report.
This report displays an overview of statistics on the durations cases were unmodified by the user who is viewing this report.
This report can be used to highlight the personal duration case unmodified statistics of the user. Unmodified refers to cases that are opened in Edit mode but not saved.
The following table describes the columns in the My Case Unmodified Duration Per State – Statistical Overview report:
Table A-31 My Case Unmodified Duration Per State – Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Avg Duration Case Unmodified Per State |
Case Workflow State.Avg Duration Case Unmodified Per State |
Case Workflow State |
Min Duration Case Unmodified Per State |
Case Workflow State.Min Duration Case Unmodified Per State |
Case Workflow State |
Max Duration Case Unmodified Per State |
Case Workflow State.Max Duration Case Unmodified Per State |
This section describes the My Case Read Duration Per State – Statistical Overview report.
This report displays an overview of statistics on the durations cases were read by the user who is viewing this report.
This report can be used to highlight the user's personal duration case read statistics. Read means cases opened in read-only mode.
The following table describes the columns in the My Case Read Duration Per State – Statistical Overview report:
Table A-32 My Case Read Duration Per State – Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Avg Duration Case Read Per State |
Case Workflow State.Avg Duration Case Read Per State |
Case Workflow State |
Min Duration Case Read Per State |
Case Workflow State.Min Duration Case Read Per State |
Case Workflow State |
Max Duration Case Read Per State |
Case Workflow State.Max Duration Case Read Per State |
This section describes the My Case Idle Duration Per State – Statistical Overview report.
This report displays an overview of statistics on the durations cases were idle before being opened by the user who is viewing this report.
This report can be used to highlight the user's personal duration case idle statistics. Idle means the time between a workflow state routing and the first time the case is opened after the routing.
The following table describes the columns in the My Case Idle Duration Per State – Statistical Overview report:
Table A-33 My Case Idle Duration Per State – Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Routing |
State Routed From |
Case Routing.State Routed From |
Case Routing |
Avg Duration Case Idle Per Routing |
Case Routing.Avg Duration Case Idle Per Routing |
Case Routing |
Min Duration Case Idle |
Case Routing.Min Duration Case Idle |
Case Routing |
Max Duration Case Idle |
Case Routing.Max Duration Case Idle |
This section describes the My Submitted Expedited Reports – Volume Trend report.
This report displays the trend over time of the volume of expedited reports that have been submitted by the user who is viewing this report.
This report can be used to highlight the user's personal submitted expedited report volume trend over the last three months. This indicates if the user's personal workload is increasing, decreasing, or remaining constant over time.
Expedited Submission Dimensions.Report Destination.Report Destination
Expedited Submission Dimensions.Report Submission Or MDN Date.Month
The following table describes the columns in the My Submitted Expedited Reports – Volume Trend report:
Table A-34 My Submitted Expedited Reports – Volume Trend
Table Heading | Column Heading | Measure |
---|---|---|
Report Destination |
Report Destination |
Expedited Submission Dimensions.Report Destination.Report Destination |
Expedited Submission |
# Reports Submitted |
Expedited Submission.# Reports Submitted |
Report Submission Or MDN Date |
Month |
Report Submission Or MDN Date.Month |
This section describes the My Submitted Expedited Reports – Submission Compliance Trend report.
This report displays the trend over time of the submission compliance of expedited reports that have been submitted by the user who is viewing this report.
This report can be used to highlight the user's personal submission compliance trend over the last three months. This indicates if the user's personal submission compliance is increasing, decreasing, or remaining constant over time.
Expedited Submission Dimensions.Report Submission Or MDN Date.Month
User Group.Expedited Submission.Report Assigned User Group
The following table describes the columns in the My Submitted Expedited Reports – Submission Compliance report:
Table A-35 My Submitted Expedited Reports – Submission Compliance Trend
Table Heading | Column Heading | Measure |
---|---|---|
Expedited Submission |
Report Assigned User Group |
Expedited Submission.Report Assigned User Group |
Report Submission Or MDN Date |
Month |
Expedited Submission Dimensions.Report Submission Or MDN Date.Month |
Expedited Submission |
# Reports Submitted On-Time |
Expedited Submission.# Reports Submitted On-Time |
Expedited Submission |
# Reports Submitted Late |
Expedited Submission.# Reports Submitted Late |
This section describes the Completed Expedited Reports – Line Listing report.
This report lists the completed expedited reports by Case ID, including data from key report fields.
This report can be used to drill down to the details of the completed expedited reports. This indicates which expedited reports can be targeted for a root cause analysis, such as, for an investigation of expedited reports that were submitted late.
Expedited Report History dashboard > Expedited Submission Volume History page
Expedited Report History dashboard > Expedited Submission Compliance History page
Expedited Report History dashboard > Expedited Non-Submission on Volume History page
Enterprise.Enterprise ID
Expedited Submission Dimensions.Report Destination.Report Destination
Expedited Submission Dimensions.Report Destination.Report Destination Country
Expedited Submission Dimensions.License.Product Name
Submitted Expedited Reports – Volume Overview
Submitted Expedited Reports – Volume Trend
Submitted Expedited Reports – Submission Compliance By User Group
Submitted Expedited Reports – Submission Compliance By Destination
Submitted Expedited Reports – Submission Compliance Trend
Expedited Reports Never Submitted – Volume Trend
Failed/Pending ACK Expedited Reports – Volume Overview
Failed/Pending ACK Expedited Reports – Volume Trend
My Submitted Expedited Reports – Volume Trend
My Submitted Expedited Reports – Submission Compliance Trend
The following table describes the columns in the Completed Expedited Reports – Line Listing report:
Table A-36 Completed Expedited Reports – Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Expedited Submission |
Version ID |
Expedited Submission.Version ID |
Expedited Submission |
Report ID |
Expedited Submission.Report ID |
Expedited Submission |
Report Initial / Follow-Up ID |
Expedited Submission.Report Initial / Follow-Up ID |
Expedited Submission |
Report Completion Type |
Expedited Submission.Report Completion Type |
Expedited Submission |
Regulatory Report Type |
Expedited Submission.Regulatory Report Type |
Report Destination |
Report Destination |
Expedited Submission Dimensions.Report Destination.Report Destination |
Expedited Submission |
Report Timeframe |
Expedited Submission.Report Timeframe |
Report Destination |
Report Destination Country |
Expedited Submission Dimensions.Report Destination.Report Destination Country |
License |
Product Name |
Expedited Submission Dimensions.License.Product Name |
Expedited Submission |
Report Due Date |
Expedited Submission.Report Due Date |
Expedited Submission |
Report Submission/MDN Timestamp |
Expedited Submission.Report Submission/MDN Timestamp |
Expedited Submission |
ACK Timestamp |
Expedited Submission.ACK Timestamp |
Expedited Submission |
Report Submission User ID |
Expedited Submission.Report Submission User ID |
Expedited Submission |
Report Submission Comments |
Expedited Submission.Report Submission Comments |
Expedited Submission |
Report No Submission Required Reason |
Expedited Submission.Report No Submission Required Reason |
This section describes the Completed Expedited Report Routing – Line Listing report.
This report lists the completed expedited reports by Case ID, including routing between report states.
This report can be used to drill down to the report routing information of the completed expedited reports. This indicates which routings can be targeted for a root cause analysis, such as, for an investigation of expedited reports that were submitted late.
Expedited Report History dashboard > Expedited Submission Volume History page
Expedited Report History dashboard > Expedited Submission Compliance History page
Expedited Report History dashboard > Expedited Non-Submission on Volume History page
The following table describes the columns in the Completed Expedited Report Routing – Line Listing report:
Table A-37 Completed Expedited Report Routing – Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Report Routing |
Report ID |
Report Routing.Report ID |
Report Routing |
Report Routing Justification |
Report Routing.Report Routing Justification |
Report Routing |
Report Routing ID |
Report Routing.Report Routing ID |
Report Routing |
Report State Routed From |
Report Routing.Report State Routed From |
Report Routing |
Report State Routed To |
Report Routing.Report State Routed To |
Report Routing |
Report Routing Timestamp From State |
Report Routing.Report Routing Timestamp From State |
Report Routing |
Report Routing Timestamp To State |
Report Routing.Report Routing Timestamp To State |
Report Routing |
Report Routing User ID |
Report Routing.Report Routing User ID |
This section describes the My Pending Expedited Reports - Overview report.
This report displays an overview of the volume of expedited reports that are currently assigned to the user who is viewing this report (My Assigned Expedited Reports), the expedited reports that are assigned to the group(s) to which that user belongs but not to any individual users (My Unassigned Expedited Reports), and the expedited reports that are assigned to other users in the group(s) to which the viewing user belongs (Other Assigned Expedited Reports).
This report can be used to highlight the current, real-time workload of the user viewing this report, the pool of expedited reports that need to be worked on next (upcoming workload), and the workload of the viewing user's colleagues (potential workload if expedited reports are reassigned). Therefore the user has a complete overview of his/her current, upcoming and potential workloads.
My Assigned Expedited Reports – Line Listing
The following table describes the columns in the My Pending Expedited Reports - Overview report:
Table A-38 My Pending Expedited Reports - Overview
Table Heading | Column Heading | Measure |
---|---|---|
Pending Reports |
# My Assigned Reports |
Pending Reports.Report Assigned User ID |
Pending Reports |
# My Unassigned Reports |
Pending Reports.Report Assigned User GroupPending Reports.Report Assigned User ID |
Pending Reports |
# Other Assigned Reports |
Pending Reports.Report Assigned User ID |
Pending Reports |
# Total Reports |
Enterprise.Enterprise IDPending Reports.Report ID |
This section describes the My Assigned Expedited Reports - Line Listing report.
This report lists the expedited reports that are currently assigned to the user who is viewing this report.
Enterprise.Enterprise ID
Expedited Submission Dimensions.Report Destination.Report Destination
Expedited Submission Dimensions.License.Product Name
Expedited Submission Dimensions.Report Destination.Report Destination Country
The following table describes the columns in the My Assigned Expedited Reports - Line Listing report:
Table A-39 My Assigned Expedited Reports - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Reports |
Report ID |
Pending Reports.Report ID |
Pending Reports |
Regulatory Report Type |
Pending Reports.Regulatory Report Type |
Pending Reports |
Report Assigned User Group |
Pending Reports.Report Assigned User Group |
Pending Reports |
Report Due Date |
Pending Reports.Report Due Date |
Report Destination |
Report Destination |
Expedited Submission Dimensions.Report Destination.Report Destination |
Pending Reports |
Foreign / Domestic |
Pending Reports.Foreign / Domestic |
Pending Reports |
Report 7/15 Timeframe |
Pending Reports.Report 7/15 Timeframe |
Pending Reports |
Report Initial / Follow-Up ID |
Pending Reports.Report Initial / Follow-Up ID |
Report Destination |
Report Destination Country |
Expedited Submission Dimensions.Report Destination.Report Destination Country |
License |
Product Name |
Expedited Submission Dimensions.License.Product Name |
License |
License ID |
Expedited Submission Dimensions.License.License ID |
Case |
Clock Start Date |
Case.Clock Start Date |
Pending Reports |
Report Generation Timestamp |
Pending Reports.Report Generation Timestamp |
Pending Reports |
Report Assigned User |
Pending Reports.Report Assigned User |
Pending Reports |
Report Downgrade Indicator |
Pending Reports.Report Downgrade Indicator |
Pending Reports |
# Days Report Late |
Pending Reports.# Days Report Late |
Pending Reports |
# Days Report Open |
Pending Reports.# Days Report Open |
Case |
Case Workflow State |
Case.State Name |
This section describes the My Unassigned Expedited Reports - Line Listing report.
This report lists the expedited reports that are assigned to the group(s) to which the viewing user belongs but not to any individual users.
Enterprise.Enterprise ID
Expedited Submission Dimensions.Report Destination.Report Destination Country
Expedited Submission Dimensions.Report Destination.Report Destination
Expedited Submission Dimensions.License.Product Name
The following table describes the columns in the My Unassigned Expedited Reports - Line Listing report:
Table A-40 My Unassigned Expedited Reports - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Reports |
Report ID |
Pending Reports.Report ID |
Pending Reports |
Regulatory Report Type |
Pending Reports.Regulatory Report Type |
Pending Reports |
Report Assigned User Group |
Pending Reports.Report Assigned User Group |
Pending Reports |
Report Due Date |
Pending Reports.Report Due Date |
Report Destination |
Report Destination |
Expedited Submission Dimensions.Report Destination.Report Destination |
Pending Reports |
Foreign / Domestic |
Pending Reports.Foreign / Domestic |
Pending Reports |
Report 7/15 Timeframe |
Pending Reports.Report 7/15 Timeframe |
Pending Reports |
Report Initial / Follow-Up ID |
Pending Reports.Report Initial / Follow-Up ID |
Report Destination |
Report Destination Country |
Expedited Submission Dimensions.Report Destination.Report Destination Country |
License |
Product Name |
Expedited Submission Dimensions.License.Product Name |
License |
License ID |
Expedited Submission Dimensions.License.License ID |
Case |
Clock Start Date |
Case.Clock Start Date |
Pending Reports |
Report Generation Timestamp |
Pending Reports.Report Generation Timestamp |
Pending Reports |
Report Assigned User |
Pending Reports.Report Assigned User |
Pending Reports |
Report Downgrade Indicator |
Pending Reports.Report Downgrade Indicator |
Pending Reports |
# Days Report Late |
Pending Reports.# Days Report Late |
Pending Reports |
# Days Report Open |
Pending Reports.# Days Report Open |
Case |
Case Workflow State |
Case.State Name |
This section describes the Other Assigned Expedited Reports - Line Listing report.
This report lists the expedited reports that are assigned to other users in the group(s) to which the viewing user belongs.
Enterprise.Enterprise ID
Expedited Submission Dimensions.Report Destination.Report Destination
Expedited Submission Dimensions.Report Destination.Report Destination Country
Expedited Submission Dimensions.License.Product Name
The following table describes the columns in the Other Assigned Expedited Reports - Line Listing report:
Table A-41 Other Assigned Expedited Reports - Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Reports |
Report ID |
Pending Reports.Report ID |
Pending Reports |
Regulatory Report Type |
Pending Reports.Regulatory Report Type |
Pending Reports |
Report Assigned User Group |
Pending Reports.Report Assigned User Group |
Pending Reports |
Report Due Date |
Pending Reports.Report Due Date |
Report Destination |
Report Destination |
Expedited Submission Dimensions.Report Destination.Report Destination |
Pending Reports |
Foreign / Domestic |
Pending Reports.Foreign / Domestic |
Pending Reports |
Report 7/15 Timeframe |
Pending Reports.Report 7/15 Timeframe |
Pending Reports |
Report Initial / Follow-Up ID |
Pending Reports.Report Initial / Follow-Up ID |
Report Destination |
Report Destination Country |
Expedited Submission Dimensions.Report Destination.Report Destination Country |
License |
Product Name |
Expedited Submission Dimensions.License.Product Name |
License |
License ID |
Expedited Submission Dimensions.License.License ID |
Case |
Clock Start Date |
Case.Clock Start Date |
Pending Reports |
Report Generation Timestamp |
Pending Reports.Report Generation Timestamp |
Pending Reports |
Report Assigned User |
Pending Reports.Report Assigned User |
Pending Reports |
Report Downgrade Indicator |
Pending Reports.Report Downgrade Indicator |
Pending Reports |
# Days Report Late |
Pending Reports.# Days Report Late |
Pending Reports |
# Days Report Open |
Pending Reports.# Days Report Open |
Case |
Case Workflow State |
Case.State Name |
This section describes the Submitted Expedited Reports – Volume Overview report.
This report displays an overview of the volume of submitted expedited reports by destination.
This report can be used to compare the number of expedited reports by destination. This indicates which destinations are creating the greatest reporting workload.
This section describes the Submitted Expedited Reports – Volume Trend report.
This report displays the trend over time of the volume of submitted expedited reports by destination.
This report can be used to compare the expedited report volume trend over the last three months by destination, and to drill down into months, weeks and days. This indicates if the reporting workload for certain destinations is increasing, decreasing, or remaining constant over time.
Report Destination.Report Destination
Expedited Submission Dimensions.Report Submission Or MDN Date
The following table describes the columns in the Submitted Expedited Reports – Volume Trend report:
Table A-43 Submitted Expedited Reports – Volume Trend
Table Heading | Column Heading | Measure |
---|---|---|
Report Destination |
Report Destination |
Report Destination.Report Destination |
Report Submission Or MDN Date |
Year |
Report Submission Or MDN Date.Year |
Expedited Submission |
# Reports Submitted |
Expedited Submission.# Reports Submitted |
This section describes the Expedited Reports Never Submitted – Volume Trend report.
This report displays an overview of the volume of expedited reports that have been deleted or marked as 'No Submission Required'.
This report can be used to view how many expedited reports are not submitted at the end of the reporting process. This indicates how accurately the configured reporting rules reflect real business rules.
The following table describes the columns in the Expedited Reports Never Submitted – Volume Trend report:
Table A-44 Expedited Reports Never Submitted – Volume Trend
Table Heading | Column Heading | Measure |
---|---|---|
Report Generation Date |
Year |
Report Generation Date.Year |
Expedited Submission |
# Reports Deleted |
Expedited Submission.# Reports Deleted |
Expedited Submission |
# Reports No Submission Required |
Expedited Submission.# Reports No Submission Required |
This section describes the Submitted Expedited Reports – Submission Compliance By User Group report.
This report displays an overview of the submission compliance of expedited reports by user group.
This report can be used to compare retrospective submission compliance by user group. This indicates which user groups might be having difficulties submitting expedited reports on time.
The following table describes the columns in the Submitted Expedited Reports – Submission Compliance By User Group report:
Table A-45 Submitted Expedited Reports – Submission Compliance By User Group
Table Heading | Column Heading | Measure |
---|---|---|
Expedited Submission |
Report Assigned User Group |
Expedited Submission.Report Assigned User Group |
Expedited Submission |
# Reports Submitted On-Time |
Expedited Submission.# Reports Submitted On-Time |
Expedited Submission |
# Reports Submitted Late |
Expedited Submission.# Reports Submitted Late |
This section describes the Submitted Expedited Reports – Submission Compliance By Destination report.
This report displays an overview of the submission compliance of expedited reports by destination.
This report can be used to compare retrospective submission compliance by destination. This indicates which destinations are receiving reports on time and late.
The following table describes the columns in the Submitted Expedited Reports – Submission Compliance By Destination report:
Table A-46 Submitted Expedited Reports – Submission Compliance By Destination
Table Heading | Column Heading | Measure |
---|---|---|
Report Destination |
Report Destination |
Report Destination.Report Destination |
Expedited Submission |
# Reports Submitted On-Time |
Expedited Submission.# Reports Submitted On-Time |
Expedited Submission |
# Reports Submitted Late |
Expedited Submission.# Reports Submitted Late |
This section describes the Submitted Expedited Reports – Submission Compliance Trend report.
This report displays the trend over time of the submission compliance of expedited reports.
This report can be used to view the submission compliance trend over the last three months and to drill down into months, weeks and days. This indicates if submission compliance is increasing, decreasing, or remaining constant over time.
The following table describes the columns in the Submitted Expedited Reports – Submission Compliance Trend report:
Table A-47 Submitted Expedited Reports – Submission Compliance Trend
Table Heading | Column Heading | Measure |
---|---|---|
Report Submission Or MDN Date |
Year |
Report Submission Or MDN Date.Year |
Expedited Submission |
# Reports Submitted On-Time |
Expedited Submission.# Reports Submitted On-Time |
Expedited Submission |
# Reports Submitted Late |
Expedited Submission.# Reports Submitted Late |
This section describes the Pending Expedited Reports – Volume Overview report.
This report displays an overview of the volume of pending expedited reports by user group. This report can be used to compare the current, real-time workloads of the user groups that are submitting expedited reports. This indicates where immediate action could be taken to balance the workload among the groups, if necessary.
Expedited Report Management dashboard > Expedited Submission Volume Management page
This section describes the Pending Expedited Reports – Line Listing report.
This report lists the pending expedited reports by Case ID, including data from key report fields.
This report can be used to drill down to the details of the pending expedited reports. This indicates which expedited reports can be reassigned, if workload balancing is necessary.
Expedited Report Management dashboard > Expedited Submission Volume Management page
Expedited Report Management dashboard > Expedited Submission Compliance Management page
Enterprise.Enterprise ID
Expedited Submission Dimensions.Report Destination.Report Destination
Expedited Submission Dimensions.License.Product Name
Expedited Submission Dimensions.Report Destination.Report Destination Country
Pending Expedited Reports – Volume Overview
The following table describes the columns in the Pending Expedited Reports – Line Listing report:
Table A-49 Pending Expedited Reports – Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Reports |
Report ID |
Pending Reports.Report ID |
Pending Reports |
Regulatory Report Type |
Pending Reports.Regulatory Report Type |
Pending Reports |
Report Assigned User Group |
Pending Reports.Report Assigned User Group |
Pending Reports |
Report Due Date |
Pending Reports.Report Due Date |
Report Destination |
Report Destination |
Expedited Submission Dimensions.Report Destination.Report Destination |
Pending Reports |
Foreign / Domestic |
Pending Reports.Foreign / Domestic |
Pending Reports |
Report 7/15 Timeframe |
Pending Reports.Report 7/15 Timeframe |
Pending Reports |
Report Initial / Follow-Up ID |
Pending Reports.Report Initial / Follow-Up ID |
Report Destination |
Report Destination Country |
Expedited Submission Dimensions.Report Destination.Report Destination Country |
License |
Product Name |
Expedited Submission Dimensions.License.Product Name |
License |
License ID |
Expedited Submission Dimensions.License.License ID |
Case |
Clock Start Date |
Case.Clock Start Date |
Pending Reports |
Report Generation Timestamp |
Pending Reports.Report Generation Timestamp |
Pending Reports |
Report Assigned User |
Pending Reports.Report Assigned User |
Pending Reports |
Report Downgrade Indicator |
Pending Reports.Report Downgrade Indicator |
Pending Reports |
# Days Report Late |
Pending Reports.# Days Report Late |
Pending Reports |
# Days Report Open |
Pending Reports.# Days Report Open |
Case |
Case Workflow State |
Case.State Name |
This section describes the Pending Expedited Reports – Submission Compliance Overview report.
This report displays an overview of the submission compliance of pending expedited reports by user group.
This report can be used to compare the current, real-time submission compliance of the user groups that are processing expedited reports. This indicates where immediate action could be taken to balance the workload among the groups, if necessary.
Expedited Report Management dashboard > Expedited Submission Compliance Management page
The following table describes the columns in the Pending Expedited Reports – Submission Compliance Overview report:
Table A-50 Pending Expedited Reports – Submission Compliance Overview
Table Heading | Column Heading | Measure |
---|---|---|
Pending Reports |
Report Assigned User Group |
Pending Reports.Report Assigned User Group |
Pending Reports |
# Pending Reports On-Time |
Pending Reports.# Pending Reports On-Time |
Pending Reports |
# Pending Reports Due Soon |
Pending Reports.# Pending Reports Due Soon |
Pending Reports |
# Pending Reports Overdue |
Pending Reports.# Pending Reports Overdue |
This section describes the Pending Expedited Reports – Submission Compliance In Days report.
This report displays an overview of the submission compliance of pending expedited reports by number of days until submission is due and number of days that submission is overdue.
This report can be used to compare the volumes of expedited reports due on each day. This indicates where to focus resources, in order to submit expedited reports on time.
Expedited Report Management dashboard > Expedited Submission Compliance Management page
The following table describes the columns in the Pending Expedited Reports – Submission Compliance In Days report:
Table A-51 Pending Expedited Reports – Submission Compliance In Days
Table Heading | Column Heading | Measure |
---|---|---|
Pending Reports |
> +5 Days |
Pending Reports.Report Due Date |
Pending Reports |
+5 Days |
Pending Reports.Report Due Date |
Pending Reports |
+4 Days |
Pending Reports.Report Due Date |
Pending Reports |
+3 Days |
Pending Reports.Report Due Date |
Pending Reports |
+2 Days |
Pending Reports.Report Due Date |
Pending Reports |
+1 Days |
Pending Reports.Report Due Date |
Pending Reports |
0 Days |
Pending Reports.Report Due Date |
Pending Reports |
-1 Days |
Pending Reports.Report Due Date |
Pending Reports |
-2 Days |
Pending Reports.Report Due Date |
Pending Reports |
-3 Days |
Pending Reports.Report Due Date |
Pending Reports |
-4 Days |
Pending Reports.Report Due Date |
Pending Reports |
-5 Days |
Pending Reports.Report Due Date |
Pending Reports |
> -5 Days |
Pending Reports.Report Due Date |
This section describes the Failed/Pending ACK Expedited Reports – Volume Overview report.
This report displays an overview of the volume of E2B reports that may have been submitted but have received an ACK with a 'Failed' status, or for which the ACK is still pending. Even though E2B reports these have been submitted, they are not considered completed till they receive a successful ACK.
This report can be used to keep track of E2B reports that are submitted but not yet completed, perhaps due to technical or content issues. This indicates where immediate action could be taken to fix such issues, if necessary.
Expedited Report Management dashboard > Expedited Failed/Pending ACK Volume Management page
This section describes the Failed/Pending ACK Expedited Reports – Volume Trend report.
This report displays the trend over time of the volume of E2B reports that may have been submitted but have received an ACK with a 'Failed' status, or for which the ACK is still pending.
This report can be used to indicate if the number of reports with failed ACKs is increasing, decreasing, or remaining constant over time.
Expedited Report Management dashboard > Expedited Failed/Pending ACK Volume Management page
Report Destination.Report Destination
Period.Report Submission Or MDN Date.Month
The following table describes the columns in the Failed/Pending ACK Expedited Reports – Volume Trend report:
Table A-53 Failed/Pending ACK Expedited Reports – Volume Trend
Table Heading | Column Heading | Measure |
---|---|---|
Report Destination |
Report Destination |
Report Destination.Report Destination |
Report Submission Or MDN Date |
Month |
Report Submission Or MDN Date.Month |
Expedited Submission |
# Failed / Pending ACK Reports |
Expedited Submission.# Failed / Pending ACK Reports |
This section describes the Duration Case Modified Per Version and Case - Statistical Overview report.
This report displays an overview of statistics on the durations cases were modified, meaning opened in edit mode and then saved. These statistics are shown at the case and case version level.
This report can be used to view the average, minimum, and maximum durations cases were modified per case, and case version.
The following table describes the columns in the Duration Case Modified Per Version and Case - Statistical Overview report:
Table A-54 Duration Case Modified Per Version and Case - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case |
Avg Modified Duration (Days) |
Case.Avg Duration Case Modified Per Case |
Case |
Min Modified Duration (Days) |
Case.Min Duration Case Modified Per Case |
Case |
Max Modified Duration (Days) |
Case.Max Duration Case Modified Per Case |
Case Version |
Avg Modified Duration (Days) |
Case Version.Avg Duration Case Modified Per Version |
Case Version |
Min Modified Duration (Days) |
Case Version.Min Duration Case Modified Per Version |
Case Version |
Max Modified Duration (Days) |
Case Version.Max Duration Case Modified Per Version |
This section describes the Duration Case Modified Per State - Statistical Overview report.
This report displays an overview of statistics on the durations cases were modified, meaning opened in edit mode and then saved. These statistics are shown at the workflow state level.
This report can be used to view the average, minimum, and maximum durations cases were modified per workflow state.
The following table describes the columns in the Duration Case Modified Per State - Statistical Overview report:
Table A-55 Duration Case Modified Per State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Avg Duration Case Modified Per State (Days) |
Case Workflow State.Avg Duration Case Modified Per State |
Case Workflow State |
Min Duration Case Modified Per State (Days) |
Case Workflow State.Min Duration Case Modified Per State |
Case Workflow State |
Max Duration Case Modified Per State (Days) |
Case Workflow State.Max Duration Case Modified Per State |
This section describes the Duration Case Modified Per User/State - Statistical Overview report.
This report displays an overview of statistics on the durations cases were modified, meaning opened in edit mode and then saved. These statistics are shown at the user per workflow state level.
This report can be used to view the average, minimum, and maximum durations cases were modified per workflow state.
User.Case Work User.User With Case Open ID
Case Work User.Workflow State At Case Open
The following table describes the columns in the Duration Case Modified Per User/State - Statistical Overview report:
Table A-56 Duration Case Modified Per User/State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Work User |
User With Case Open ID |
Case Work User.User With Case Open ID |
Case Work User |
Workflow State At Case Open |
Case Work User.Workflow State At Case Open |
Case Work User |
Avg Duration Case Modified Per User / State (Days) |
Case Work User.Avg Duration Case Modified Per User / State |
This section describes the Completed Case Version Routing – Line Listing report.
This report lists the cases that are assigned to other users in the group(s) to which the viewing user belongs.
Drug Safety Data Entry Personnel
Drug Safety Medical Assessment Physician
Drug Safety Quality Reviewer
Drug Safety and Surveillance Specialist
Case Work History dashboard > Case Modified History page
Case Work History dashboard > Case Unmodified History page
Case Work History dashboard > Case Read History page
Case Work History dashboard > Case Idle History page
Enterprise.Enterprise ID
User Group.Pending Cases - Routing User Group
User.Pending Cases - Assigned User
The following table describes the columns in the Completed Case Version Routing – Line Listing report:
Table A-57 Completed Case Version Routing – Line Listing
Table Heading | Column Heading | Measure |
---|---|---|
Enterprise |
Enterprise ID |
Enterprise.Enterprise ID |
Case |
Case ID |
Case.Case ID |
Pending Cases |
Follow-Up ID |
Pending Cases.Follow-up ID |
Pending Cases |
Follow-Up Type |
Pending Cases.Follow-up Type |
Pending Cases |
Case Processing Site |
Pending Cases.Case Processing Site |
Pending Cases |
Case Type |
Pending Cases.Case Type |
Pending Cases |
Study ID |
Pending Cases.Study ID |
Pending Cases |
Case Seriousness |
Pending Cases.Case Seriousness |
Pending Cases |
Case Listedness |
Pending Cases.Case Listedness |
Pending Cases |
Case Causality |
Pending Cases.Case Causality |
Pending Cases |
Case Outcome |
Pending Cases.Case Outcome |
Pending Cases |
SUSAR |
Pending Cases.SUSAR |
Pending Cases |
Lock Due Soon Date |
Pending Cases.Lock Due Soon Date |
Pending Cases |
Lock Due Date |
Pending Cases.Lock Due Date |
User.Pending Cases - Assigned User |
Assigned User ID |
User.Pending Cases - Assigned Cases.Assigned User ID |
Pending Cases |
User with Case Open ID |
Pending Cases.User with Case Open ID |
Pending Cases |
State Name |
Pending Cases.State Name |
UserGroup.Pending Cases - Routing User Group |
Routing User Group |
UserGroup.Pending Cases - Routing User Group.Routing User Group |
Pending Cases |
Routing Timestamp |
Pending Cases.Routing Timestamp |
Pending Cases |
Routing Justification |
Pending Cases.Routing Justification |
This section describes the Duration Case Unmodified Per Version and Case - Statistical Overview report.
This report displays an overview of statistics on the durations cases were unmodified, meaning opened in edit mode but not saved. These statistics are shown at the case and case version level.
This report can be used to view the average, minimum and maximum durations cases were unmodified per case and case version.
The following table describes the columns in the Duration Case Unmodified Per Version and Case - Statistical Overview report:
Table A-58 Duration Case Unmodified Per Version and Case - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case |
Avg Unmodified Duration (Days) |
Case.Avg Duration Case Unmodified Per Case |
Case |
Min Unmodified Duration (Days) |
Case.Min Duration Case Unmodified Per Case |
Case |
Max Unmodified Duration (Days) |
Case.Max Duration Case Unmodified Per Case |
Case Version |
Avg Unmodified Duration (Days) |
Case Version.Avg Duration Case Unmodified Per Version |
Case Version |
Min Unmodified Duration (Days) |
Case Version.Min Duration Case Unmodified Per Version |
Case Version |
Max Unmodified Duration (Days) |
Case Version.Max Duration Case Unmodified Per Version |
This section describes the Duration Case Unmodified Per State - Statistical Overview report.
This report displays an overview of statistics on the durations cases were unmodified, meaning opened in edit mode but not saved. These statistics are shown at the workflow state level.
This report can be used to view the average, minimum, and maximum durations cases were unmodified per workflow state.
The following table describes the columns in the Duration Case Unmodified Per State - Statistical Overview report:
Table A-59 Duration Case Unmodified Per State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Avg Duration Case Unmodified Per State (Days) |
Case Workflow State.Avg Duration Case Unmodified Per State |
Case Workflow State |
Min Duration Case Unmodified Per State (Days) |
Case Workflow State.Min Duration Case Unmodified Per State |
Case Workflow State |
Max Duration Case Unmodified Per State (Days) |
Case Workflow State.Max Duration Case Unmodified Per State |
This section describes the Duration Case Unmodified Per User/State - Statistical Overview report.
This report displays an overview of statistics on the durations cases were unmodified, meaning opened in edit mode but not saved. These statistics are shown at the user per workflow state level.
This report can be used to view the average duration cases were unmodified per user per workflow state.
User.Case Work User.User With Case Open ID
Case Work User.Workflow State At Case Open
The following table describes the columns in the Duration Case Unmodified Per User/State - Statistical Overview report:
Table A-60 Duration Case Unmodified Per User/State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Work User |
User With Case Open ID |
Case Work User.User With Case Open ID |
Case Work User |
Workflow State At Case Open |
Case Work User.Workflow State At Case Open |
Case Work User |
Avg Duration Case Unmodified Per User / State (Days) |
Case Work User.Avg Duration Case Unmodified Per User / State |
This section describes the Duration Case Read Per Version and Case - Statistical Overview report.
This report displays an overview of statistics on the durations cases were read, meaning opened in read-only mode. These statistics are shown at the case and case version level.
This report can be used to view the average, minimum and maximum durations cases were read per case and case version.
The following table describes the columns in the Duration Case Read Per Version and Case - Statistical Overview report:
Table A-61 Duration Case Read Per Version and Case - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case |
Avg Read Duration (Days) |
Case.Avg Duration Case Read Per Case |
Case |
Min Read Duration (Days) |
Case.Min Duration Case Read Per Case |
Case |
Max Read Duration (Days) |
Case.Max Duration Case Read Per Case |
Case Version |
Avg Read Duration (Days) |
Case Version.Avg Duration Case Read Per Version |
Case Version |
Min Read Duration (Days) |
Case Version.Min Duration Case Read Per Version |
Case Version |
Max Read Duration (Days) |
Case Version.Max Duration Case Read Per Version |
This section describes the Duration Case Read Per State - Statistical Overview report.
This report displays an overview of statistics on the durations cases were read, meaning opened in read-only mode. These statistics are shown at the workflow state level.
This report can be used to view the average, minimum and maximum durations cases were read per workflow state.
The following table describes the columns in the Duration Case Read Per State - Statistical Overview report:
Table A-62 Duration Case Read Per State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Workflow State |
State Name |
Case Workflow State.State Name |
Case Workflow State |
Avg Duration Case Read Per State (Days) |
Case Workflow State.Avg Duration Case Read Per State |
Case Workflow State |
Min Duration Case Read Per State (Days) |
Case Workflow State.Min Duration Case Read Per State |
Case Workflow State |
Max Duration Case Read Per State (Days) |
Case Workflow State.Max Duration Case Read Per State |
This section describes the Duration Case Read Per User/State - Statistical Overview report.
This report displays an overview of statistics on the durations cases were read, meaning opened in read-only mode. These statistics are shown at the user per workflow state level.
This report can be used to view the average duration cases were read per user per workflow state.
User.Case Work User.User With Case Open ID
Case Work User.Workflow State At Case Open
The following table describes the columns in the Duration Case Read Per User/State - Statistical Overview report:
Table A-63 Duration Case Read Per User/State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Work User |
User With Case Open ID |
Case Work User.User With Case Open ID |
Case Work User |
Workflow State At Case Open |
Case Work User.Workflow State At Case Open |
Case Work User |
Avg Duration Case Read Per User / State (Days) |
Case Work User.Avg Duration Case Read Per User / State |
This section describes the Duration Case Idle - Statistical Overview report.
This report displays an overview of statistics on the durations cases were idle, meaning the time between a workflow state routing and the first time the case is opened after the routing. These statistics are shown at the case, case version and case routing level.
This report can be used to view the minimum and maximum durations cases were idle, and the average idle duration per case, case version and case routing.
The following table describes the columns in the Duration Case Idle - Statistical Overview report:
Table A-64 Duration Case Idle - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Routing |
Min Duration Case Idle (Days) |
Case Routing.Min Duration Case Idle |
Case Routing |
Max Duration Case Idle (Days) |
Case Routing.Max Duration Case Idle |
Case Routing |
Avg Duration Case Idle Per Routing (Days) |
Case Routing.Avg Duration Case Idle Per Routing |
Case Routing |
Avg Duration Case Idle Per Version (Days) |
Case Routing.Avg Duration Case Idle Per Version |
Case Routing |
Avg Duration Case Idle Per Case (Days) |
Case Routing.Avg Duration Case Idle Per Case |
This section describes the Duration Case Idle Per State - Statistical Overview report.
This report displays an overview of statistics on the durations cases were idle, meaning the time between a workflow state routing and the first time the case is opened after the routing. These statistics are shown at the workflow state level.
This report can be used to view the average, minimum and maximum durations cases were idle per workflow state.
The following table describes the columns in the Duration Case Idle Per State - Statistical Overview report:
Table A-65 Duration Case Idle Per State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Routing |
State Routed From |
Case Routing.State Routed From |
Case Routing |
Min Duration Case Idle (Days) |
Case Routing.Min Duration Case Idle |
Case Routing |
Max Duration Case Idle (Days) |
Case Routing.Max Duration Case Idle |
Case Routing |
Avg Duration Case Idle Per Routing (Days) |
Case Routing.Avg Duration Case Idle Per Routing |