Environment Status
The Oracle Primavera Cloud Status Page provides updates on the events occurring in the data center where your Primavera Cloud instance is hosted. You can view events and updates directly on the status page or by subscribing to alerts.
You can access the Oracle Primavera Cloud Status Page here: https://statuspage.gbucnss.oci.oraclecloud.com/status/CEGBU_primavera_cloud_prod/
How can I subscribe to get updates?
To subscribe to the Status Page to receive updates in email or text messages:
- On the Status page, select Subscribe to updates.
- On the Subscribe to updates dialog box, select the Email or SMS tab, complete the fields, and then select Subscribe to updates.
- Depending on your selection, open the email or text message and confirm your subscription.
- For email subscriptions, the Confirm button in the email opens the Manage Subscriptions page, ensure only the data center where your instance of Primavera Cloud is hosted is selected, and then select Update Subscription.
To manage or cancel your subscription:
- Email: Select Manage your subscription from a Status Page email alert. On the Manage Subscriptions page, make changes to your data center selections and select Update Subscription, or select Cancel Subscription.
- SMS: Send the unsubscribe code you received in the last text message you received for the Status Page.
What events do we communicate?
We communicate the following events:
- Planned maintenance announcements.
- Reductions in system responsiveness.
- Unplanned outages resulting in an instance becoming unavailable.
What does an event's status indicate?
Maintenance announcements will typically have the following status:
- Scheduled: The maintenance event is scheduled for a specific date and time. Any outages or performance impact will be communicated to customers ahead of time.
An unplanned performance issue or outage will typically move through the following statuses:
- Investigating: Teams are actively investigating but the cause has not yet been identified.
- Identified: The cause and resolution action have been identified.
- Monitoring: A fix has been applied and is being monitored to ensure the system is operating as expected.
- Resolved: The service is back online and operating normally.
After each unplanned event is resolved, our teams will conduct an investigation to determine the cause, assign corrective actions, and ensure efforts are made to prevent the issue from happening in the future.
At what frequency is the service updated?
See Planned Maintenance Periods.
For all other events, we notify the customers as soon as the information is available and provide updates as necessary.
Where can you find accessibility information for the Status Page?
Accessibility information for the Oracle Primavera Cloud Status Page can be found in the Product Accessibility topic.
Related Topics
Last Published Friday, March 1, 2024