Enable the Help Assistant

The Help Assistant is not enabled by default and is only available in certain regions. To see if Help Assistant is available in your region, see AI Features. Only an application administrator is able to perform the following steps.

Note User questions may be processed using AI models located on servers in different regions.

Summaries created by Help Assistant are prepared by generative AI. Carefully review and verify these against trusted sources as they may include out-of-date, inaccurate, or incomplete information.

To enable the Help Assistant:

  1. From the Main Menu, select Global Admin. Then select Application Settings.

    or

    Select Help on any page, and then select the Enable AI Help Assistant button at the bottom of the help panel. This opens the Application Settings page.

  2. On the Application Settings page, in the AI Features section, select Enable AI Help Assistant.
  3. In the Confirmation dialog box, read the information carefully. Select Learn More to go to the Help Assistant overview page.
  4. Select the I understand, enable Help Assistant checkbox.
  5. Select OK to confirm.
  6. Select Save.