Oracle MICROS Gift and Loyalty is an enterprise Customer Relationship Management (CRM) solution that supports account administration, gift payment and loyalty card programs, and coupon administration.
Purpose
This document is intended for customers subscribed to Oracle MICROS Gift and Loyalty Advanced Cloud Services. Customers using Standard Cloud Services and On-Premise deployments may not have access to all features described in the documentation.
The navigation instructions throughout the documentation may not accurately depict the menu layout for your Oracle MICROS Enterprise Back Office deployment because administrators can customize the name and organization of the groups and links in the sidebar menu. Use the navigation instructions provided as a guideline for locating the links in your deployment, or contact an administrator for assistance.
Audience
Users who perform day-to-day operations with Enterprise Back Office and who typically do not have permissions to configure applications.
Administrators who configure and maintain Enterprise Back Office. Administrators can also have permissions to configure applications.
System Administrators or Super Administrators who maintain Enterprise Back Office servers and configuration files, implement initial application settings and configurations, and maintain back-end processes such as automated jobs and data interfaces with third-party applications.
Customer Support
To contact Oracle Customer Support, access the Support Portal at the following URL:
Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received
Screen shots of each step you take
Documentation
Oracle MICROS product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.
Revision History
Date | Description of Change |
---|---|
June 2018 |
Initial Publication |
September 2019 |
Updated Loyalty Program Configuration Reference |
February 2020 |
|
August 2023 |
Updated guide title. |
June 2024 |
Updated Card Rule Configuration Reference. |