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Oracle CRM On Demand CTI Developer's Guide > CTI Integration APIs > WrapUp Command > Example of Call WrapUp CommandIn this example, when an interaction has ended, the CTI client application triggers a wrap-up by passing in the following parameter name value pairs to the CTICommand servlet. The Agent Offer Time and Interaction Id must match the values passed in when creating the activity in Oracle CRM On Demand.
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Oracle CRM On Demand CTI Developer's Guide, Release 34 | Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |