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Oracle CRM On Demand Desktop Administration Guide > How Oracle CRM On Demand Desktop Handles Oracle CRM On Demand Data > How Oracle CRM On Demand Desktop Handles a Microsoft Outlook Email MessageOracle CRM On Demand Desktop handles a Microsoft Outlook email message in the following ways:
If the user deletes the source email message or moves it to a new folder, then Oracle CRM On Demand Desktop does not change the activity. Deleting or modifying the activity does not affect the source email. For more information, see How Oracle CRM On Demand Desktop Maps Fields Between Oracle CRM On Demand Data and Microsoft Outlook Data. How Oracle CRM On Demand Desktop Handles Oracle CRM On Demand Data with Manual Email ProcessingThe user starts manual email processing from the email form. For more information, see How a User Can Link an Oracle CRM On Demand Record to a Microsoft Outlook Record. |
Oracle CRM On Demand Desktop Administration Guide, Version 5.1, Rev A | Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |