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Oracle CRM On Demand Desktop Administration Guide > How Oracle CRM On Demand Desktop Synchronizes Data > Factors That Determine Which Data Oracle CRM On Demand Desktop Synchronizes > How Differences in Data Between Microsoft Outlook and the Oracle CRM On Demand Server Affect SynchronizationFor the initial synchronization, Oracle CRM On Demand Desktop downloads to Microsoft Outlook all data that resides on the Oracle CRM On Demand server that is available to the user. For an incremental synchronization, the changes that occur to data in Microsoft Outlook and on the Oracle CRM On Demand server play a large role in determining the data that Oracle CRM On Demand Desktop synchronizes. The following changes can occur:
In general, to determine which data is available, Oracle CRM On Demand Desktop does the following work during an incremental synchronization:
For more information, see How Oracle CRM On Demand Desktop Synchronizes Data During an Incremental Synchronization. How the Remove Local Records Synchronization Preference Affects SynchronizationTo enable the Remove Local Records feature, the user can make sure the Remove Local Records Not Matching Filtering Criteria check box contains a check mark. This check box is displayed on the Filter tab of the Synchronization Control Panel. This synchronization preference allows the user to remove data that does not match a synchronization filter. If the user changes synchronization filters when this preference is enabled, even if data is not removed from the Oracle CRM On Demand server, then during synchronization Oracle CRM On Demand Desktop removes Oracle CRM On Demand data from Microsoft Outlook that falls outside of the filters. If this preference is not enabled, and if the user changes a synchronization filter, then data that was synchronized as a result of using a previous filter remains in Microsoft Outlook. About Differences in Data Access RulesDifferences in data access rules that occur from one synchronization to the next can occur for the following reasons:
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