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Administering Oracle CRM On Demand > Business Process Management > Workflow Configuration > About Workflow Rule and Workflow Action Failures
About Workflow Rule and Workflow Action Failures
The behavior that you see when a workflow rule or a workflow rule action fails depends on the following:
- Whether the workflow rule is a pre-event rule or a post-event rule. This is determined by the trigger event on the workflow rule. For more information about trigger events, see About Workflow Rules.
- The type of error that causes the workflow rule or action to fail.
The following are some examples of errors that can cause a workflow rule or a workflow action to fail:
- A syntax error in an expression in a workflow rule condition or in a workflow action. Some syntax errors cannot be found by Expression Builder when a workflow rule or action is created.
- A semantic error in an expression in a workflow rule condition or in a workflow action. The following are examples of semantic errors that can occur:
- A field in the expression cannot be identified by Oracle CRM On Demand because the integration tag for the field was changed after the workflow rule or workflow action was created.
- An invalid value is specified for a picklist field in the expression.
Post-Event Workflow Rule and Workflow Action Failures
The following table describes the outcome for errors that occur in post-event workflow rules and workflow rule actions.
Type of Error
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Outcome
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What is Reported in the Workflow Error Monitor
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Syntax error in a workflow rule condition or a workflow action
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- None of the actions on the workflow rule are performed.
- The failure is reported in the Workflow Error Monitor.
- None of the workflow rules configured for the same record type and trigger event are triggered.
- The operation that triggered the workflow rule is not affected by the failure of the rule.
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Details of the workflow rule or the worfklow action that contains the first syntax error that was encountered, along with details of the error.
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Semantic error in a workflow rule condition
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- None of the actions on the workflow rule are performed.
- The failure is reported in the Workflow Error Monitor.
- If any other workflow rules exist for the same record type and trigger event, then those rules are triggered and the actions on those rules are performed.
- The operation that triggered the workflow rule is not affected by the failure of the rule.
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Details of the workflow rule on which the error was found, along with details of the error.
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Semantic error in a workflow action
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- The workflow action fails.
- The failure is reported in the Workflow Error Monitor.
- If other actions exist on the workflow rule, then those actions are performed.
- If any other workflow rules exist for the same record type and trigger event, then those rules are triggered and the actions on those rules are performed.
- The operation that triggered the workflow rule is not affected by the failure of the workflow action.
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Details of the workflow action on which the error was found, along with details of the error.
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Any other error in a workflow action
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- The workflow action fails.
- The failure is reported in the Workflow Error Monitor.
- If other actions exist on the workflow rule, then those actions are performed.
- If any other workflow rules exist for the same record type and trigger event, then those rules are triggered and the actions on those rules are performed.
- The operation that triggered the workflow rule is not affected by the failure of the workflow action.
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Details of the workflow action that failed, along with details of the error.
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Pre-Event Workflow Rule and Workflow Action Failures
The following table describes the outcome for errors that occur in pre-event workflow rules and workflow actions.
Type of Error
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Outcome
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What is Shown in the Workflow Error Monitor
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Syntax error in a workflow rule condition or a workflow action
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- None of the actions on the workflow rule are performed.
- The failure is reported in the Workflow Error Monitor.
- None of the workflow rules configured for the same record type and trigger event are triggered.
- The operation that triggered the workflow rule is not affected by the failure of the rule.
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Details of the workflow rule or the worfklow action that contains the first syntax error that was encountered, along with details of the error.
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Semantic error in a workflow rule condition
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- None of the actions on the workflow rule are performed.
- The error is reported back to the user whose action triggered the workflow rule. If the workflow rule was triggered by a Web service, then the failure of the workflow action is reported in the response to the Web service.
- The operation that triggered the rule is blocked.
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Not applicable
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Semantic error in a workflow action
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- If any of the actions on the workflow rule were already performed, then those actions are rolled back. Any remaining actions on the workflow rule are not performed.
- The error is reported back to the user whose action triggered the workflow rule. If the workflow rule was triggered by a Web service, then the failure of the workflow action is reported in the response to the Web service.
- The operation that triggered the rule is blocked.
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Not applicable
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Any other error in a workflow action
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- None of the remaining actions on the workflow rule are performed.
- The error is reported back to the user whose action triggered the workflow rule. If the workflow rule was triggered by a Web service, then the failure of the workflow action is reported in the response to the Web service.
- The operation that triggered the rule is blocked.
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Not applicable
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