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Sales > Accounts > Managing Accounts > Tracking Assets

Tracking Assets

When you want to track a product you've sold to a customer or company, link the product record to the account as an asset. This topic describes how to create an asset by linking a product to an account from the Account Detail page.

NOTE: You can also create assets from the Asset Homepage and from the Asset List and Detail pages. If you create an asset from the Asset Homepage or from an Asset List page or Detail page, and if you want to associate the asset with an account, then you must select the account in the Account field on the asset record. The Account field does not appear on the Asset Edit page by default. Your administrator must add the Account field to the page layout for the Asset record type for your role.

To link a product record to an account as an asset

1. Select the account.

   For instructions on selecting accounts, see Finding Records.

2. On the Account Detail page, scroll to the Assets section, and do one of the following:
   • To create an asset, click New.

     By default, the creator of the asset is the owner of the asset.

   • To update asset information, click the Edit link next to the existing asset.
3. On the Asset Edit page, enter the required information.

   NOTE: If you are using an industry-specific version of Oracle CRM On Demand, assets might be listed under different headings. For example, in Oracle CRM On Demand Automotive Edition, assets are listed as vehicles.

   The following table describes some fields for tracking asset information. If you are using an industry-specific version of Oracle CRM On Demand, you might see additional fields.

   Field	Description
   Key Asset Information
   Product Name	Product supplied to the customer. When you link the product record, these fields are copied from the product definition: Product Category, Part #, Type, and Status.
   Serial #	The serial number for the asset. If a serial number is entered for the asset, then in asset lists and in other pages where the serial number of the asset appears, you can drill down from the serial number to open the asset record. If a serial number is not entered for the asset, then you cannot drill down to open the asset record from a list of assets, unless the Title field is displayed in the list. NOTE: If a serial number is entered in an asset record, then the serial number is used as the title of the asset. Otherwise, the product name is used. In the Recently Modified Assets section of the Asset Homepage, and in other pages where the asset title appears, you can drill down from the asset title to open the asset record.
   Purchase Price	Price paid for the product.
   Quantity	Number of units the customer purchased.
   Ship Date	Defaults to today's date.
   Product Category	Read-only. Copied from the product definition.
   Part #	Read-only. Copied from the product definition.
   Type	Read-only. Copied from the product definition.
   Operating Status	Default values are Inactive, Active, Idle, Up, Limited Use, Maintenance, Down, Critical Down.
   Warranty	Time period of the warranty.
   Contract	Type of contract, such as Bronze, Gold, Platinum, or Silver.
   Currency	Currency corresponding to the Purchase Price. You can select another currency to convert the price to another currency, if your company administrator set that feature up.
   Notify Date	Date that appears in the task record. If you enter a Notify Date on the asset record, a task is created when you save this asset record. The task appears as “Asset Name requires follow-up” on My Homepage, Account Homepage, and Calendar. TIP: Set the date to give you time for follow-up tasks regarding this asset, such as notification that a contract or warranty is about to expire. NOTE: The automatic creation of a task feature is activated only when you enter a notify date on an asset record that is linked to an account.
   Asset Type	The type of asset. NOTE: In the standard application, assets are included in the lists of portfolio accounts in Oracle CRM On Demand. However, if your administrator selects the Exclude Vehicle/Assets Records from Portfolio Accounts check box on the company profile, then only the assets that have a value of Portfolio in the Asset Type field are included in the lists of portfolio accounts.
   Additional Information
   Description	Additional information about the asset. Limit of 250 characters.