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Approving and Publishing SolutionsBefore you begin. To perform this procedure, your user role must include the Publish Solutions privilege. You can review solutions for accuracy and completeness. Then you can approve the draft and publish it internally. Publishing a solution internally makes it available for all customer service representatives to use and link to service requests. To approve and publish a solution
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Published 1/9/2017 | Copyright © 2005, 2017, Oracle. All rights reserved. Legal Notices. |