Service and Communications > Service Requests > Managing Service Requests > Closing Resolved Service Requests
Closing Resolved Service Requests
After you have satisfactorily answered your customer’s request, you can close the service request.
Before you begin: View the Service Request detail page to make sure that the service request is complete by verifying the following:
- All activities on the service request have a Completed status, indicating that you have followed up with your customer.
- If your company uses solutions, the solution is linked to the service request record, indicating how the problem was solved.
To close a resolved service request
- On the Service Request List page, click in the Status field of the Service Request you want to close.
- Select Closed from the drop-down list in the field.
- Click the green check mark icon in the Status field to save the change.
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