Not Receiving Emails from Submittal Exchange

To ensure that you receive email notifications that are being sent, please do the following:

  1. Add Submittal Exchange to your safe-sender/allow list (more commonly called your allow list) on all company firewalls. Your IT consultant may need the following information to add Submittal Exchange to the allow list:
    • Email Account (may only need to add the domain): notifications@submittalexchange.com
    • IP Address: 50.16.187.18
    • If Submittal Exchange is already on your allow list, but the emails are not received it's possible the IP Address was not added along with the email/domain. Adding both the email/domain and IP Address may allow users to begin receiving all emails from Submittal Exchange.

      Note: You will only receive new notifications, so you will need to wait until a new one is generated. To see notifications that were sent previously, log into Submittal Exchange, and select the Message Center on the top right. All notifications that have been generated will appear are included in the Message Center.

If you are still not receiving emails after making the suggested adjustments, please contact subex-help_ww@oracle.com or call technical support at 1-800-714-0024, extension 2.


Last Published Thursday, May 29, 2025