Why Won't Files Upload? (Common Reasons)
- The file must be uploaded from your computer.
The file must be saved on your computer or accessible on a network through your computer.
- The file is too large.
- File size is limited to 100 MB. To upload files larger than 100 MB, select the My Library link and select Choose from Computer. Browse to select you file and click Upload Files.
- If you are scanning a document, set your DPI to 150-200.
- Security settings on PDF. To check security settings:
- Open the PDF.
- Select Properties under the File menu in the top right corner of the PDF. A dialog box appears.
- Select the Security tab. If anything within this tab says Not Allowed, the file may not upload.
- Uploading multiple file types to one submittal.
- When submitting PDFs, you can upload up to 10 files.
- When submitting any other file type, you can only upload 1 document.
- Using the Form Editor.
You can only attach PDFs when using the Form Editor in Submittal Exchange.
Last Published Monday, November 17, 2025