The Guest Service Status shows the service statuses for all currently occupied rooms. A room can either have a Make Up Room status (MUP), or Do Not Disturb (DND).
When OPERA is interfaced with a Messerschmitt system, the guest service status is set automatically through the interface. In this case, the guest service status may not be manually changed.
In instances where there is a guest room move, OPERA always clears the DND status and/or the MUP status when the Messerschmitt interface is not active. When the Messerschmitt interface is active, the interface is expected to update the guest service status.
When a room has a MUP status, the status is removed during the End of Day process, unless the Messerschmitt interface is active. The DND status is unaffected by the end of day process.
When the Messerschmitt interface is active, all statuses carry over to the next day
Upon guest check out, the DND and MUP statuses are removed unless the Messerschmitt interface is active. When the interface is active, these statuses remain in effect until they are reset by the interface.
Parent topic: Inventory