Reservation Upgrades

Note:

Upgrade functionality is only available when the Reservation Upgrade function is active under the Reservations group in OPERA Controls and the user has the associated tasks.

You can upgrade a reservation during the check in process, but it must match the date ranges, the room types, and the formulas defined in the upgrade rules for the property. A message alerts you to available upgrades and prices.

Note:

Reservations associated with a block are eligible for upgrade whether or not they have a rate code associated with them.

You cannot upgrade reservations under the following conditions:

• The reservation status is Checked In, Cancelled, No Show, or Waitlist.

• The reservation has a fixed rate. This is only available if the Allow Fixed Rate Reservations parameter is on under the Reservations group in OPERA Controls.

• The reservation is a shared reservation.

• The reservation already has rate discounts applied. This is only available if the Allow Reservation Discounts parameter is on under the Reservations group in OPERA Controls.

• The reservation has multiple rate codes.