Reservation alerts are messages attached to a reservation that present notifications to hospitality staff upon opening the reservation. You can view or print an alert when one appears. Alerts can be set to appear on a reservation, during check-in, during checkout, or when a reservation is opened while the guest is in-house. You can attach a pre-defined alert or customize the alert text.
Some examples of reservation alerts are as follows:
When a guest checks in, an alert could prompt staff to advise the guest of local events.
When a guest checks out, an alert could be used to remind staff to obtain credit card information if guest pays by personal check.
Alerts are purged 30 days after check out (or, for canceled or no show reservations, 30 days following the end date in the system).
If you add an alert to a reservation, and then copy additional reservations from the original, the alerts will not be automatically copied to the new reservations. Additionally, if you link two reservations together as a shared reservation, any alerts will remain with the original reservation.
You are able to configure global alerts to automatically apply an alert to all reservations of a given status, depending on a set of pre-configured conditions.
Parent topic: Reservation Notifications