Table 6-2 Troubleshooting Hotel Charge Card
| Problem / Issue | Cause | Resolution |
|---|---|---|
|
Hotel Charge Card numbers are not generated when reservations are created or imported into the system. |
OPERA Control for Create Internal Charge Number is set to Off. |
Set the OPERA Control for Create Internal Charge Number to On. |
|
Charge Card Number is not found when used with a posting from a third-party system. |
Reservation is not active for posting. |
Verify why the reservation is not active for posting. For example, the status might not be correct, or the Pre and Post Stay rules are not valid. |
Parent topic: Hotel Charge Card