In general, refer to the documentation for the specific DIVArchive component for Frequently Asked Questions about that particular component. This chapter includes some basic examples from those documents and answers the following questions:
Contact Oracle Support to access the system in Engineering Mode. Engineering Mode is accessible for Oracle Support personnel only to avoid accidental misconfiguration of the system, which could possibly result in degradation of DIVArchive operations.
Contact Oracle Support for this information.
Data Metrics are calculated and updated every hour through an automated database job that runs in the background.
First, confirm the SPM configuration. Refer to the Oracle DIVArchive Storage Plan Manager (SPM) Guide in the Oracle DIVArchive 7.5 Additional Features documentation library for details.
Check the SPM Actions panel in the GUI to confirm that the actions are changing states (In Process, Completed, Failed, and so on).
Check the SPM log file for new entries.
Collect the system logs and database dumps using the Customer Information Collection Tool and submit them to Oracle Support. Contact Oracle Support for assistance using the Customer Information Collection Tool.
The exported XML (when generated) can be imported into the release of DIVArchive that it was exported from, and later releases of DIVArchive. DIVArchive allows more than one set of tapes (spanned or not) to be exported to and imported from a single file.