Oracle Retail Operations Guides are designed so that you can view and understand the application's behind-the-scenes processing, including such information as the following:
Key system administration configuration settings
Technical architecture
Functional integration dataflow across the enterprise
Batch processing
Anyone who has an interest in better understanding the inner workings of the Oracle Retail Integration Bus (RIB) system can find valuable information in this guide. There are three audiences in general for whom this guide is written:
Systems analysts and system operations personnel who need information about Oracle Retail Integration Bus processes.
Integrators and implementers who are responsible for implementing RIB.
Business analysts who need information about Oracle Retail Integration Bus processes and interfaces.
For more information, see the following documents in the Oracle Retail Integration Bus 13.2 documentation set:
Oracle Retail Integration Bus Data Model
Oracle Retail Functional Artifacts Guide
Oracle Retail Functional Artifact Generator Guide
Oracle Retail Service-Oriented Architecture Enabler Tool Guide
To contact Oracle Customer Support, access My Oracle Support at the following URL:
https://support.oracle.com
When contacting Customer Support, please provide the following:
Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received
Screen shots of each step you take
When you install the application for the first time, you install either a base release (for example, 13.1) or a later patch release (for example, 13.1.2). If you are installing the base release, additional patch, and bundled hot fix releases, read the documentation for all releases that have occurred since the base release before you begin installation. Documentation for patch and bundled hot fix releases can contain critical information related to the base release, as well as information about code changes since the base release.
Documentation is packaged with each Oracle Retail product release. Oracle Retail product documentation is also available on the following Web site:
http://www.oracle.com/technology/documentation/oracle_retail.html
(Data Model documents are not available through Oracle Technology Network. These documents are packaged with released code, or you can obtain them through My Oracle Support.)
Documentation should be available on this Web site within a month after a product release.
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