20 Troubleshooting

RIC can be used to assist both technical and business troubleshooting. Here are some of the features that can help in analysis of issues.

• Health check (WSDL accessibility). The ping operation can be used to check if there are any connectivity issues in calling services. This page allows testing database connectivity too.

• Log files. RIC shows a consolidated log from all the managed servers. You can filter the log based on severity, timestamp and server to analyze the log.

• Historical trend. Historical trend graphs show the trend of service invocation in the system. These graphs can be used to identify spikes and dips in service invocation counts to see any pattern that can indicate potential issues or risks. There are various levels of aggregation by app, message family, service and so on.

• Recent Activity in Integration Summary shows the recent transactions. This can be used to check if an invocation went through the system.

• Top Problematic Interface in Integration Summary page shows the interfaces that generate most faults.

• Trace logs show the log of transactions for services enabled for trace.