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FUNCTIONAL INTERFACE ID |
OMS19 – Customer Return Notification
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Description |
When WMS processes a return, it will notify OMS of the return so it can update the customer order and trigger a refund to the customer.
When POS processes a return, it will notify OMS and ReSA via RTG Log. Processes will be put into place to ensure that the same transaction is not processed in ReSA from both POS and OMS. |
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Resources |
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Consumer(s) |
Order Management System (OMS), Store Inventory Management (SIM), ReSA (Retail Sales Audit) |
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Provider |
Point of Sale (POS) |
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Business Process |
Customer Returns |
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Integration Context Model |
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Scenario Models |
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Integration Catalog |