Unsecured Personal Loan Application

An unsecured personal loan is a personal loan for which no collateral is provided; hence its issuance is based solely on the applicant’s credit worthiness.

The application for unsecured personal loans has been built so as to capture the loan requirements as well as the basic personal (including employment and contact information) and financial information of the applicants. All required disclosures and notices are displayed as part of the application and the regulations imposed by the US government have been kept in mind while identifying information to be captured.

The app tracker has been built so as to enable tracking of the application once it has been submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved. Additionally, the applicant can perform certain tasks from the app tracker such as uploading documents required by the bank, specifying loan account preferences, etc.

Unsecured Personal Loans Workflow

The unsecured personal loan account opening application goes through a particular cycle. Following are the steps involved in the loan account opening application:

• State Selection: Once you select the unsecured personal loan product from the product showcase, you will be required to specify your state of residence, after which you can proceed to the loan application.
• Loan Requirements: You can specify the amount to be borrowed, purpose of the loan, tenure, and also mention if there is a co-applicant as part of loan application.
• Applicant Information: The applicant information sections consist of details such as basic personal information, identity, contact, and employment information of the applicant.
• Financial Information: These sections consist of the details such as, income, expense, asset, and liability details of the applicant.
• Offer Selection: This section displays multiple loan offers with an option to select any offer of choice.
• Review and Submit: This section comprises of two sub sections. The first displays the summary of the loan application. You can verify details submitted as part of the application and can modify any if required. The second sub section displays the disclosures and notices applicable on the loan application. You can view details of these disclosures and notices and if required, give consent to them before submitting the application to the bank.
• Credit Decision Outcome: This section displays the credit decision, once the loan application is submitted successfully.

How to reach here:

Dashboard > Personal Loan

To apply for personal loan:

1. Select Personal Loans on the product showcase screen.
2. The state of residence screen appears.

State of Residence

Field Description

Field Name	Description
Please select your state of residence
Select State	You are required to select the state in which you reside.

3. From the drop-down list, select the state of residence, and click Select. The product list screen appears.
   OR
   Click Cancel if you do not wish to proceed with the loan application.

4. 4. Once the appropriate product is selected, click Proceed. The Unsecured Personal Loans Orientation screen is displayed containing details informing the applicant about the steps involved in the loan application, details required for application and eligibility criteria. Additionally, the orientation screen also displays text defining the USA Patriot Act, by which you are informed about the bank’s need to comply with the specific act and the requirement to capture certain information of all applicants.

5. Click Continue, if you are an anonymous user.
   OR
   Click Login if you are a registered user. For more information click here.
   OR
   Click Cancel to abort the mortgage loan application process. For more information on cancel-ling an application click here.
6. The loan requirement screen is displayed. Enter loan requirement details such as loan amount i.e. the amount to be borrowed, the purpose of the loan, loan tenure, and if a co-applicant is to be added to the application or not.

Loan Requirement

Field Description

Field Name	Description
Help us understand your loan requirements
Loan Purpose	The reason for which the loan application is being made.
Loan Amount	The loan amount (in US dollars) that you would like to borrow.
Loan Term	The tenure of the loan in terms of years and months.
Would you like to add a co-applicant?	You can identify whether a co-applicant is to be added to the application or not.
Is Co-applicant an existing user	Indicates whether co-applicant is an existing user. This field is displayed, if you have selected Yes, in the Would you like to add a co-applicant? field.
Co-applicant Customer ID	You are required to enter the co-applicant’s customer ID, if the co-applicant is an existing user. This field is displayed, if you have selected Yes, in the Is Co-ApplicantAn applicant refers to an individual or a non-individual (organization or trust) who has applied for one or more main lines. an existing user ? field.
Send Verification Code via	Indicates the channel on which the verification code is to be sent. The options are: Co-applicants registered email address Co-applicants registered phone number This field appears, if you select Yes, in the Is Co-Applicant an existing user ? field.

7. Enter the relevant loan requirement details such as loan purpose, loan tenure, amount and other details.
8. If a co-applicant is to be part of the application select option Yes in the Would you like to add a co-applicant? field.
   OR
   Click No if there is a single applicant.
9. If co-applicant is an existing user click Yes in the Is co-applicant an existing user? field.
   OR
   Click No if the co-applicant is not an existing user.
10. If you have clicked Yes in the Is co-applicant an existing user? field, enter the co-applicant customer ID in the Co-applicant Customer ID field.
11. Once the co-applicants customer ID is entered, it needs to be verified. From the Send Verification Code via field, select the appropriate option to receive the verification code.
12. Click Verify.The Verification screen appears.
13. In the Verification Code field, enter the verification code and click Submit.
14. The Code verified message is displayed. Click Continue.
    The application landing page is displayed on which all the section headings (Primary Information, Proof of Identity, Contact Information, and Employment Information) are displayed. If a co-applicant has been added, the sections in which the co-applicants personal information is captured are also displayed as section headings.

15. Select the desired section in order to enter details.

Primary Information

In the primary Information screen enter the appropriate information like, salutation, first name, last name, date of birth, citizenship, etc.

Primary Information

Field Description

Field Name	Description
Salutation	Identify your salutation. The options are: Mr Ms Mrs Others
First Name	Enter your first name.
Middle Name	Enter your middle name here. This field is optional.
Last Name	Enter your last name here.
Suffix (Optional)	Enter your suffix here. This field is optional.
Date of Birth	Your date of birth in format MM/DDDirect Debit/YYYY. The system validates your date of birth against your state of residence so as to identify whether you have attained age of majority as per your state specifications.
Citizenship	The country of which you are a citizenship. By default, United States will be selected. You can change this value to reflect the country of which you are a citizen.
Permanent Resident	You are required to identify whether you are a permanent resident of the United States or not. If your citizenship is any other than United States and if you are also not a permanent resident of the United States, you will not be able to proceed with the application as, currently, only US citizens or resident aliens are allowed to submit applications only.
Country of Residence	This field is enabled only if you have identified that you are not a permanent resident of the United States by selecting No in the Permanent Resident field. In this case, you are required to indentify the country in which you reside.

16. Click Continue . The Proof of Identity section appears.

Proof of Identity

In the proof of identity section enter the social security number, identity proof details.

Proof of Identity

Field Description

Field Name	Description
Social Security Number	Enter your Social Security Number.
Type of Identification	The identification that you want to provide as proof of identity. The identification type could be: Driving License Matricular Consular Card State ID
State of Issue	The state in which your ID as selected in Type of Identification field, has been issued. This field is not displayed if you have selected State ID or Driving License in Type of Identification list.
ID Number	Identification number corresponding to the identification type.
Expiration Date	The date on which your ID expires. The system will validate if the expiration date has passed or if it is a valid date i.e. not one that is too ahead in the future (the number of years will be defined by the bank) and will display an appropriate error message. In this case, you can either modify the expiration date or select a different ID to submit as proof of identity, one which has a valid expiration date.

17. Click Continue to save the identification information. The Contact Information section is displayed.

Contact Information

In the contact information section enter contact details including your email address, phone numbers, and current residential address.

You will be required to enter details of your previous residence if you have stayed at your current residence for less than the amount of time required. This amount of time is defined by the bank in terms of years.

Contact Information

Field Description

Field Name	Description
Email
Email	Your Email ID.
Confirm Email	Re-enter the email ID to confirm.
Phone Number
Phone Type	Type of phone. The options are: Personal Mobile Work Mobile Home Phone Work Phone
Primary Phone Number	Phone number corresponding to the selected phone type.
Alternate phone number	You can select Yes if you want to add an alternate phone number. It is not mandatory to add an alternate phone number.
Phone Type	Type of phone number that is being added as an alternate number. The options are the same as those available for the phone type of primary phone number. The type selected as primary phone type will not be part of the list. Hence you cannot enter two phone numbers of the same type. This field appears if you select Yes in the Add an alternate phone number field.
Phone Number	Phone number corresponding to the alternate phone type. This field appears if you select Yes in the Add an alternate phone number field.
Residential Address
Accommodation Type	The type of residence. The accommodation types are: Company Provided Inherited Leased Owned Parental Rented Other
Address 1-2	Your address details.
City	The city in which you reside.
State	The state in which you reside. The state that you selected upfront will be displayed in this field. You will not be able to change the state here.
Zip Code	The zip code of your residence. You can enter the zip code in format zip+4 in addition to regular format.
Staying Since	Date since which you have been residing at the current address. If you identify a date that is less than the minimum amount of time required for you to have resided in the current residence, the system will display fields in which you can specify you previous residence address.
Previous Residential Address
Accommodation Type	The type of residence. The accommodation types are: Company Provided Inherited Leased Owned Parental Rented Other
Address line 1-2	Address line 1 and 2 of your previous residence.
City	The city in which you resided previously.
State	The state in which you resided previously. The state that you selected upfront will be displayed here by default and can be changed.
Zip Code	The zip code of your previous residence. You can enter the zip code in format zip+4 in addition to regular format.

Employment Information

In this section enter details of your employment over a defined period starting with your current primary employment. The details required are type of employment, subsequent status, date on which specific employment was started and if you are salaried or self employed, the company or employer name. If the amount of time at which you have been employed in your current employment is less than the required amount, the system will display fields in which you can enter details of previous employment.

Employment Information

Field Description

Field Name	Description
Primary Employment
Employment Type	The type of your current primary employment. The types are: Salaried Self Employed Others
Employment Status	The status of your employment. The options in this field will depend on your selection as employment type. If you have selected the option Salaried or Self Employed the options will be: Part Time Full Time If you have selected the option Others, the options will be: Home Duties Non-Resident Pensioner Retired Student Superannuation Unemployed Casual Contractor
Company Name or Employer	Name of the company or firm at which you are employed.
Start Date	The date on which you started current employment.
Additional Employment
Employment Type	The type employment. The types are: Salaried Self Employed Others
Employment Status	The status of your employment. The options in this field will depend on your selection as employment type. If you have selected the option Salaried or Self Employed the options will be: Part Time Full Time If you have selected the option Others, the options will be: Home Duties Non-Resident Pensioner Retired Student Superannuation Unemployed Casual Contractor
Company Name or Employer	Name of the company or firm at which you are/ were employed.
Start Date	The date on which you started employment at the specific company or organization.
Start Date	The date on which your employment at the specific company or organization ended.

18. Click Add to update the employment information.
19. Click to add more than one employment information.

Note: You can lick to edit the employment information.

• Click Continue to proceed with the application process.

17. Click Continue .
    OR
    Click Save for Later, to register and resume the loan application at later stage. For more information on save for later, click here.
    OR
    Click Cancel to close the unsecured personal loan application process. For more information on cancel-ling an application, click here.

The Financial Profile screen appears with Income, Expense, Asset, and Liability sections.

Financial Profile

This page comprises of multiple sections in which you can enter your financial details in the form of incomes, expenses, assets and liabilities.

Financial Profile

18. Enter the appropriate details in the relevant sections.

Income

In this section enter details of all income that you want to be considered. Hence, any income earned as alimony or child support need not be identified here if you do not wish for it to be considered.

You can add multiple records of income up to a defined limit. Click the to add additional income records and the icon against a specific record to delete it.

• From the Source of Income list, select the income source of the applicant.
• In the Gross income field, enter the applicants gross income.
• In the Net Income field, enter the applicants net income.
• From the Frequency list, select the income frequency.

Income Information

Field Description

Field Name	Description
Primary Income
Source of Income	Indicates the source of primary income. The income type could be: Rent Salary
Gross Income	Gross amount of income earned.
Net Income	Net amount of income. The net income field will be defaulted with the gross income amount entered and can be changed.
Frequency	The frequency at which you earn the particular income. Examples of income frequency can be Monthly, Yearly, etc. By default Yearly will be selected in this field. You can change this value as required.

• Click Save to update the income details.
• Click Continue to proceed with the expense details section.
• Click to add more than one employment information.

Expenses

In this section enter details of all expenses you incur on a regular basis. You can add multiple expense records up to a defined limit. Click the to add additional income records and the icon against a specific record to delete it.

8. From the Type of Expense list, select the applicants expense.
9. In the Total Expense Value field, enter the applicants expense value.
10. From the Frequency of Expense list, select the expense frequency.

Expense Information

Field Description

Field Name	Description
Primary Expense
Type of Expense	The type of expense. Example - household, school fees, etc.
Total Expense Value	The total value of expenditure against the specific type identified.
Frequency of Expense	The frequency at which you incur the specific expense. By default the value Monthly will be selected and can be changed.

11. Click Save to update the expense details.
12. Click Continue to proceed with the asset details section.
13. Click to add another expense record.

Asset

In this section enter details of all assets owned by you. You can add multiple asset records up to a defined limit. Click the to add additional asset records and the icon against a specific record to delete it.

1. From the Type of Asset list, select the appropriate option.
2. In the Value field, enter the value of the liability in the given currency .

Assets

Field Description

Field Name	Description
Primary Assets
Type of Asset	Type of assets owned by you. Examples of assets are – Home, Savings account with bank, etc
Value	The market value of the asset.

3. Click Save.
4. Click Continue to proceed with the liability details section.
   OR
   Click to add another asset record.

Liabilities

In this section enter details of all your liabilities. You can add multiple records up to a defined limit. Click the to add additional records and the icon against a specific record to delete it.

• From the Type of Liability list, select an appropriate option.

1. In the Original Value field, enter the original value that is the initial value of the liability.
2. In the Outstanding Value field, enter the outstanding value of the liability.

Liabilities

Field Description

Field Name	Description
Primary Liability
Type of Liability	The type of liability being defined. Examples can be home loan, personal loan, credit card debt, etc.
Original Value	Original value of the liability.
Outstanding Value	Outstanding value of the liability.

Click Continue to proceed with the application process.
OR
Click to add another liability record.

19. Once the asset, liability, income, and expense details are entered click Continue.
20. The Offers screen appears. Click the suitable offer.

21. Select a suitable offer.
22. Click Continue.
    OR
    Click Save for Later, to register and resume the loan application at later stage. For more information on save for later, click here.
    OR
    Click Cancel to close the unsecured personal loan application process. For more information on cancel-ling an application, click here.
23. Click Review and Submit. The review screen appears.

The review and submit page consists of the following two sub sections:

• Application Verification – This section displays the information entered in the application. You can verify the information provided by you is correct and modify, if required.
• Disclosures and Consents – This section displays the various disclosures and notices impacting you and the bank. The facility to provide your consent to a disclosure is provided against each disclosure.

24. Click against a specific section in order to edit details of that section.

Disclosures and Consents

Field Description

Field Name	Description
ESIGN Disclosure
I have reviewed and consent to the ESIGN Disclosure	Select this check box to provide consent to the ESIGN Disclosure.
Additional Disclosure
I acknowledge that I have reviewed and agree to the Product Legal Documents and Privacy Policy Notice	Select this check box to acknowledge that you have reviewed the product legal documents and the privacy policy of the bank.

25. Once you have verified all the information and have provided consent to all the disclosures click Submit.
26. The screen confirming application submission will be displayed which will contain the application reference number, decision outcome and any additional steps that might need to be undertaken by you or the bank.

27. Click Track your Application. The application dashboard screen appears. For more information on track application click here.
    OR
    Click Go to Homepage to navigate to the application dashboard screen.
28. The Login screen is displayed if option Track your Application has been selected.
    In the USERNAME field, enter the user name created while submitting the application.
    In the PASSWORD field, enter the password.
29. Click Login. The application tracker screen appears with submitted as well as in draft applications.

30. If the applicant who has filled in the application details is not a registered channel user will have an option to register for channel access. Click Register to register yourself for online access to the banking website.

Register User

To register an applicant:

• In the Email field, enter the email address.
• To confirm enter re-enter the email ID in the Confirm Email field.
• Click Verify link to verify the entered email address.
• In the Verification Code field, enter the verification code sent on the registered email ID.
• Click Resend Code, if the code is not received.
• Click Submit. The successful email verification message appears.
• In the Password field, enter the password required for log-in.
• To confirm enter the password in the Confirm Password field.

Register Applicant

Field Description

Field Name	Description
Email	The email ID of the applicant.
Confirm Email	To confirm re-enter the email ID entered in the Email field.
Password	Indicates the password required for login.
Confirm Password	To confirm re-enter the password entered in the Password field.

• Click Register to register the applicant.

Field Description

Field Name	Description
Email	The email ID of the co-applicant. This field will be displayed only if the co-applicant involved in the application is not registered with the bank

• Click Send Link to send a verification link to the co-applicant’s email address.
• Click Track Application to view the applications status.
  OR
  Click Go To Homepage to view the loan application.

Cancel an Application

You can cancel your application at any step while filling in the application form.

To cancel an application:

• Click Cancel. The cancel application screen is displayed with reasons to cancel listed down.

Cancel Application

Field Description

Field Name	Description
What is the reason for cancelling?	Indicates the reason to cancel an application. The cancellation reason could be: Difficulty in completing the form Insufficient time Need more product details Incorrect product selection Others
Please Specify	Specify the reason to cancel the application. This field appears if you select Others option in the Reason for Cancelling.

• Select the appropriate reason for cancelling the application.
• Click Cancel and Exit to cancel and exit the application. Application has been cancelled message appears.
  OR
  Click Return to Application to view the loan application.

• Click Go To Homepage to navigate to the application dashboard screen.

Save for Later

There will be two scenarios in this case

• If the applicant is a registered user and he/she is already logged in then the applicant will get a confirmation page indicating submission saved successfully.
• If the applicant is a new user i.e. who is not registered on channel, then he/she will need to go through the following steps.

To save an application:

• Click Save for Later. The Save and Complete Later screen appears.
• In the Email field, enter the email address.
• To confirm enter the enter the email ID in the Confirm Email field.
• Click Verify link to verify the entered email address.
• In the Verification Code field, enter the verification code sent on the registered email ID.
• Click Resend Code, if the code is not received.
• Click Submit. The successful email verification message appears.
• In the Password field, enter the password required for log-in.
• To confirm enter the password in the Confirm Password field.

Save and Complete Later

Field Description

Field Name	Description
Email	The email ID of the user.
Confirm Email	To confirm re-enter the email ID entered in the Email field.
Password	Indicates the password required for login.
Confirm Password	To confirm re-enter the password entered in the Password field.

• Click Save Application .
  OR
  Click Cancel Application to close the save and complete later screen.
  OR
  Click Return to Application to navigate to the application screen.
  

Note: The saved application appears in Track Application under In Draft. You can click the application summary and resume application submission process.

• Click Track your Application. to view the application status.

Application Tracker

The track application allows you to view the progress of the application. Through track application you can:

• View submitted application: It allows you to view the submitted application details, information related to the application and complete pending tasks applicable.
• View application in draft: If you click save for later while submitting the application, the application is saved as draft application. So that you can retrieve the application at later stage and complete the application submission process.

To track an application:

• Click Track Application on the dashboard. The Login screen appears.
• Enter the registered email ID and password, click Login.
• The Application Tracker screen appears. By default the submitted application view appears.

Submitted Application

Field Description

Field Name	Description
Loan Offer Name	The name of the offer selected during application.
Application ID	Application reference number. It is a unique number generated by the application and allotted to an application.
Amount	The approved loan amount.
Applicant Name	Name of the loan applicant.
Submitted On	Application submission date.
Status	Current status of the application.

• Click the application details. The Application Summary screen appears with details like, actions to be performed and application details to be viewed.

Application Summary

Field Description

Field Name	Description
Application Summary
Applicant ID	Application reference number. It is a unique number generated by the application and allotted to an application.
Applicant Name	Name of the loan applicant.
Purpose	Purpose of loan application.
Submitted On	Application submission date.
Loan Amount	The approved loan amount.
Status	Current status of the application.
Tenure	Loan repayment tenure.

• Click the links under the Action Required section. The Account Configuration screen is displayed.

Account Configuration

This section allows you to view and configure the features of the loan account.

Field Description

Field Name	Description
Pay only interest for the initial period	Indicates if you wish to pay only interest at the beginning of the loan.
Interest Only Term	The interest only term in terms of years and months. This field appears if you select Yes option in the Pay only interest for the initial period field.
Principal and Interest Repayment Frequency	The principal and interest repayment frequency. The frequency could be: Monthly Quarterly Half Yearly Annually Daily
Fixed rate for the initial period	Indicates to avail fixed rate of interest loan.
Fixed Rate Term	Term for fixed rate of interest in terms of years and months. This field is displayed if you select Yes option in the Fixed rate for the initial period field.
Avail Redraw Facility	Indicates whether redraw facility is required on the loan account.
Statement Required	Indicates whether loan statement is required.
Statement Frequency	Frequency to receive the loan statement. This field appears if you select Yes option in the Statement Required field.

• Enter the appropriate values in the relevant fields.
• Click Continue. The Account Summary screen appears with details, rate type, loan term, loan repayment frequency, and repayment amount.

Account Summary

Field Description

Field Name	Description
Account Summary
Rate Type	Indicates the rate type of the loan, it could be fixed or variable or both.
Frequency	The principal and interest repayment frequency. The frequency could be: Monthly Quarterly Half Yearly Annually Daily
Term	Term applicable to the repayment and the rate type.
Approximate Repayment Amount	Loan repayment amount for the repayment and the rate type.

• Click Continue. The Application Summary screen appears
• Click on the links under the View section to view application summary, account summary and other details.

Application Summary

Field Description

Field Name	Description
Application Summary
Applicant Name	Loan applicants name.
Purpose	Purpose of loan application.
Requested Amount	The amount for which the loan is applied.
Approved Amount	Loan amount approved by the bank including the fees, and other costs.
Tenure	Loan repayment tenure.
Loan Date	Loan application date.

• Click View Complete Application to view the entire application in PDF format.

Application Fees

Application Fees section allows you to view the details about the fees paid towards the loan application.

Field Description

Field Name	Description
Application Fees
Fees	All the fees applied are listed down with the amount charged displayed against each fee type.

Status History

Status history displays the status of the various stages of loan application, remarks, user name, and date on which the status is updated.

Field Description

Field Name	Description
Status History
State	Application status.
Remarks	Displays the remarks if any.
Acted By	User ID who has processed the account application.
Updated On	Account application updated date.

Document Upload

Document upload allows you to upload the documents which are required for the application processing. You can upload multiple documents for a document type. Simultaneously you can upload multiple documents. You can remove any uploaded document.

To upload / remove a document:

• Click Documents link.
• Click Choose file.
• The open file screen appears. Select the appropriate file to be uploaded and click Open.
• Click Upload. The file is uploaded.

Document Upload

Note: Click to remove the uploaded document.

Field Description

Field Name	Description
Choose File	File to be uploaded.

• Click Document link. The status of the uploaded document appears, once the document are verified.

Uploaded Document

• Click on the image link to download the uploaded document file.

Accept / Reject Offer

Once the account configuration and required documents are uploaded, offer is generated and made available in the tracker for you to view, download, and provide approval / rejection.

To accept / reject an offer:

• Click Offer link. The screen with the offer letter and agreement section appears.

Accept / Reject Offer

Field Description

Field Name	Description
Offer Letter	Displays the generated offer letter.
Offer Letter Acceptance	Select the check box to accept the terms and conditions to accept / reject the offer.

• Click to download the offer letter and other document.
• Select the terms and conditions check box and click Yes to select the offer. The offer acceptance message appears.
  OR
  Click No to reject the offer.

• Click Cancel Application to cancel the application.
  OR
  Click Return to Tracker. The Submitted Application screen appears.

FAQs

Why do I have to select my state of residence when I select the Loan product on the product showcase?

Since banking rules and regulations that impact the bank’s product offers vary from state to state in the US, it is imperative that when choosing a product for which to apply, you specify your state of residence. This way, only those products that are available for your state are displayed. Hence, the facility to select state of residence on selection of personal loan product group in product showcase has been added.

If I am an existing customer, do I still have to specify my state of residence on selecting a product?

No. If an existing customer has logged in and is then selecting a product, the system will automatically display only those products that are enabled for the customer’s state of residence.

Can I apply for personal loan if I am not a citizen of the United States?

As per US law, US citizens and resident aliens can apply for banking products online. Hence, if you are not a citizen of the United States but are a permanent resident of the United States and have a Social Security Number you can apply for a loan online. However, if you are not a United States citizen and are not a permanent resident either, you cannot apply for a loan online.

I am 18 years old and currently residing in Alabama where the age of majority is 19 years. Can I apply for an auto loan online?

No. You need to be a legal major in the state in which you reside in order to be eligible to apply for an auto loan online.

Why am I not required to enter information such as gender, marital status etc as part of primary information?

Financial institutions in the US are governed by strict laws one of them being the Equal Credit Opportunity Act (ECOA) which dictates that it is unlawful for any creditor to discriminate against any applicant on the basis of race, color, religion, national origin, sex, marital status or age (as long as the applicant is a legal major). Hence, information such as the applicant’s gender, number of dependents, marital status, etc are not captured in the loan application

Why do I have to provide my Social Security Number (SSNSocial Security Number) in the application? How does the bank ensure that my information is safe?

Your Social Security Number is required as it is part of the information we use to verify your identity and is also used by our third party credit reporting agencies to identify your credit worthiness.
Your Social Security Number is masked as soon as you enter it so as to eliminate the risk of shoulder surfing security threat.

Why do you require the expiry date of my identity proof?

We ask for the expiry date of your identity proof to ensure that you are providing us with a valid proof of identity, one that is currently not expired.

Can I provide my post office box number as residential address?

No. We require the address at which you currently reside and if required the address at which you resided previously.

I have my entire zip code i.e. in zip+4 format. Can I provide my entire zip code?

Yes, the application accepts regular zip format as well as zip+4 format.

Do I need to include the income I get as alimony in the income section of the application?

No, you do not have to include income from alimony, child support or any separate maintenance income if you do not wish for it to be considered as a basis for loan repayment.

Why do I have to give my consent to all the disclosures displayed under the Review & Submit section?

As per US law, all customers of the bank are to be made aware of all the disclosures and notices impacting them. Hence, we require your consent to all these disclosures and also provide links for you to view the details of each disclosure.

I am adding a co-applicant to the loan application. Does he have to provide his consent to all these disclosures as well?

Yes, all applicants are required to provide consent to all disclosures and notices.

I am an existing customer of the bank but do not have channel access, how can I proceed?

You can register yourself as a channel user through the ‘Register’ option available on the portal page and provide the required details.

Can I proceed with the application if I am not an existing channel user?

Yes, you can continue filling in the application details as a guest user and need not necessarily login.

Why am I asked to capture previous residential address details?

The bank has a resident stability policy in place wherein if the applicant is staying at the current address for less than a defined term then he/she needs to define the previous residential address.

Is it mandatory to change the default configuration for an account as part of application tracker?

No, you can simply view and confirm the account configuration. This facility has been provided so that you can edit any parameter or facility of the account that you wish to change.

Does the Co-Applicant also need to login for the system to populate the information if he/she is an existing channel user?

No, the co-applicant’s customer ID needs to be entered by the primary applicant if he/she is an existing user. A verification code will be sent to the co-applicants email ID and/or mobile number.
Once the verification process is successful, the co-applicant’s details will be populated.

My co-applicant and I live in the same house; do I need to enter address details again while defining co-applicant information?

No, there is an option in the co-applicant contact information section to default the primary applicant’s address in that of the co-applicant’s residential address fields.

I have saved the application. Can my co-applicant resume the application from the application tracker?

Yes, the co-applicant needs to be a registered channel user to login to the application tracker and resume the application.

Can the co-applicant perform all the pending tasks in the application tracker?

Yes, the co-applicant has all the rights as that of the primary applicant.

The application requires me to define certain financial details that are not applicable to me. How do I proceed?

In case a financial parameter such as, an expense as mortgage is not applicable to you, you can mention the value ‘0’ against that specific financial parameter and proceed with the application.

Why am I being asked to capture previous employment details?

The bank has a employment stability policy in place wherein if the applicant has not completed a defined term in the current organization then he/she needs to define previous employment details.

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