ONE TIME PASSWORD

This is considered as an additional layer of security provided to safeguard your account details and money. One Time Password is a unique code that can be used only once. It is mandatory, if configured. A verification code is sent to User’s registered mobile number or email ID. User needs to enter the received code to complete the process. User can use Resend Code, to request the code again (if code is not received or has expired).

Pre-requisites

User must have a relationship with Bank

Features Supported In Application

For OTP verification:

  1. In the Verification Code field, enter the code as received.
    OR
    Click Resend Code, if you wish to receive the verification code again or your verification code got expired.
ClosedField Description

Field Name

Description

Verification Code

The code sent to the customer to their registered email id or mobile number.
  1. Click Submit. The success message appears.

FAQs

ClosedWhy is there a need for a One-Time Password (OTP)?

A OTP helps to protect against online fraud. It is a secure way to authenticate that a customer performing an online transaction is the rightful owner of the credit / debit card being used.

ClosedWhen do I key in the OTP and how do I receive the OTP?

When a customer initiates a banking transaction online, the bank sends an OTP to the customer’s registered mobile number via SMS or email. The customer has to enter this OTP (which has a validity of a few minutes), to successfully complete the transaction.

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