In the current scenario, Bank customers are very comfortable and even adept at using online channels and it has increasingly become the primary mode of banking. Every customer has access to their bank through self service channels. Customers prefer self service channels for their basic banking needs as it makes transactions and inquiries accessible anywhere anytime.
In order to access online banking channel, user has to have login credentials. This feature allows the user to register for channel access. User can setup user id and password for accessing online banking.