This chapter describes how to customize an implementation of Oracle CRM On Demand Desktop. It includes the following topics:

• Customizing Oracle CRM On Demand Desktop
• Performing Typical Customization Work
• Process of Customizing Objects in Oracle CRM On Demand Desktop
• Process of Enabling Custom Object Synchronization in Oracle CRM On Demand Desktop
• Process of Adding a Predefined Oracle CRM On Demand Picklist to Oracle CRM On Demand Desktop
• Roadmap for Adding an MVG Field
• Setting Up Books for a Customized Package from Version 2.0

NOTE:  For additional information on the customization of Oracle CRM On Demand Desktop including how fields and other objects appear and behave in the user interface, and to set up book support for object types, see Oracle CRM On Demand Desktop Customization Guide.