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This chapter provides an overview of Oracle CRM On Demand Desktop. It includes the following topics:
Oracle CRM On Demand Desktop is a client-side desktop application that is an extension to Microsoft Outlook. It allows the user to work with Oracle CRM On Demand in a native Microsoft Outlook environment. The data is accessible offline in Microsoft Outlook, and it can be synchronized with the Oracle CRM On Demand server when Oracle CRM On Demand Desktop is connected to the Internet. Oracle also supports an Oracle CRM On Demand Desktop Lite product. For more information on Oracle CRM On Demand Desktop Lite, see Overview of Oracle CRM On Demand Desktop Lite.
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